About Lombardo Loam & Gravel Co., Inc.
Lombardo Loam & Gravel Co., Inc. is highly recommended by its customers. The company provides excellent customer service, described as exemplary, exceptional, and a model for other companies. Staff members are noted as helpful, patient, informative, kind, friendly, and a pleasure to work with, making the entire experience stress-free. They are skilled at coordinating deliveries exactly as requested, keeping in touch along the way, and even sourcing specific materials to meet a customer's needs. Deliveries are professional and reliable, arriving easily within the suggested timing window. The drivers are professional, friendly, and well-experienced, capable of navigating challenging locations with ease and placing materials exactly where needed. The products, such as loam and stone, are of high quality, noted for being rock-free and inexpensive, with results that last and look great. The overall experience from the first phone call to the final delivery is consistently reported as perfect and could not have been better. Customers state they will definitely utilize Lombardo again and will forever be a customer.
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I highly recommend Lombardo Loam and Gravel after using them a year ago for my driveway expansion project. It still looks great today, which reminded me to do this review, I'm so happy with the result and the experience with all the Lombardo staff. I wanted to match some stones they didn't have but Lombardo found them for me without any delay. In total I needed three deliveries and the first was made by the owner himself to check out what I was doing and assess the rest of the deliveries. The location is difficult with phone and power lines traversing from the street to my house directly above where I needed the next 16 ton delivery. Lombardo made it happen. The experience could not have been better from the first phone call with Emily to the final delivery. Emily was a pleasure to work with and made the entire experience stress free including coordinating deliveries exactly as I wanted them while keeping in touch along the way. The drivers were professional, friendly and well experienced, having no difficulty navigating the challenging area with ease and dropping everything exactly where I wanted it. It was all just perfect.
I just have to let you all know that your customer service is exemplary. I had to order stone for my yard, the ladies I dealt with in your office we exceptional. You don't see great customer service anymore and your company should be used as an example for all companies. The ladies were so helpful, patient, informative and kind. I will forever now be a customer of Lombardo Loam and Gravel Co, Inc.