“Have used Baker-Whitney for 4 yrs now. Great routine oil delivery and annual check-up. Wanted to write a review since I've had to call them twice this past year; didn't have to call them before this year besides the initial and annual checkup. On one of my calls, she was able to fix it the same day; it was due to air bubbles in my pipes. Several months later, had to call for emergency service on Saturday. The igniter(?) part failed and the person came over within 1 hour of my making the emergency call. Service person was very professional and replaced the part.“
“My central air compressor died and because it was so old the air handler also needed to be replaced. Jay came to the house the same day after we talked and gave me several options for replacements to work within my budget and even provided rebate guidance for MassSave. He was able to get the team to to start the install very fast to get us set up before the summer heat. The team was very polite and professional. They kept the house very clean and finished ahead of the original schedule.“
“I am a local Concord resident and real estate agent. I met Chris one of the owners of Concord Heating and Air at BNI close to a decade ago and immediately became a client of his. I refer them when I can and what I love is their honest approach and availability. They service my furnace every fall and they are there when we need them. Yesterday, on one of the coldest days of the year my furnace stopped blowing hot air. I called at 11am and by 3pm they were there and diagnosed the problem and we were back in business by 4pm. There is some special about having quality local service people in your town! I highly recommend Chris, Ward and the rest of the team at Concord heating and air conditioning. Tom“