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Reviews for Acton Medical Associates Acton
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This used to be such a good practice. Now it's just awful. I've been a patient there for 25 years and have finally thrown in the towel and decided to switch to another practice Don't event think about trying to do ANYTHING over the phone. It's easier to get through to the DMV. My wife had a bad pain in her side. They had her do an ultrasound. They never contacted her with the results. When she finally got through, her Dr. was on vacation. She called back, the Dr. had left the practice. They closed the case and she hasn't got her results 3 months later. I don't have a good rapport with the Doctor I had there. I never worried about it much,... read full review
Lately, in the past few years, it's become the worst it's ever been. I've been going to Acton Medical since 1978 and am appalled at how terrible the service is now. When Dr Knights was around it was running like a finely oiled machine, those days are well behind them now. Phone wait times are through the roof. Just trying to speak with a nurse, most days, is impossible unless you're willing to be on hold for a minumum of 25 minutes (on a good day). When you do finally get through to an actual human they're at times rude and condescending. Not all but some. It took me over 3 weeks to get one prescription refilled! Getting an appointment can be... read full review
Having my previous review removed, I want to rephrase myself. The primary care and the quality of care is lackluster. The offices are decent but personalities are more bitter than sweet. Think wisely when seeking in the healthcare industry.