Have had a couple of issues with the thermostat since my new unit was installed. No fault of Southern Air. A drainage issue in my plumbing has signaled the thermostat to turn off. A great feature that could possibly save ceiling damage. Damien came right away and quickly took care of the problem. He explained exactly what the problem was and took pictures of it so I could see for myself that it was stopped up. He blew the line out. Problem solved. He was great and so friendly. You can't beat Southern Air's service or their technicians. So appreciate their quick response.
November 2024
Grayson was my service technician. He was polite. He called before arriving. He checked everything and explain what was going on with the unit. So trying to get it fix might nit be a good fit, so we looking to get a new unit. He explain my options and was very knowledgeable with the info. I appreciate all the info given. I would recommend him.
November 2024
Just got a new hvac system and had a very positive experience with Mike Golsby one of the tech. that came out was there even before scheduled time which was great and finished in a timely manner. Did not delay in starting and was very considerate of my home. Looking forward to not having the issue with the heat this summer!!!
Have had a couple of issues with the thermostat since my new unit was installed. No fault of Southern Air. A drainage issue in my plumbing has signaled the thermostat to turn off. A great feature that could possibly save ceiling damage. Damien came right away and quickly took care of the problem. He explained exactly what the problem was and took pictures of it so I could see for myself that it was stopped up. He blew the line out. Problem solved. He was great and so friendly. You can't beat Southern Air's service or their technicians. So appreciate their quick response.
Grayson was my service technician. He was polite. He called before arriving. He checked everything and explain what was going on with the unit. So trying to get it fix might nit be a good fit, so we looking to get a new unit. He explain my options and was very knowledgeable with the info. I appreciate all the info given. I would recommend him.
Just got a new hvac system and had a very positive experience with Mike Golsby one of the tech. that came out was there even before scheduled time which was great and finished in a timely manner. Did not delay in starting and was very considerate of my home. Looking forward to not having the issue with the heat this summer!!!