Think twice before signing a contract with a business model like Massage Envy. After going for years to a masseusse with her own business (and who moved away during the pandemic), I found it frustrating that those at Massage Envy don't bother to remember your name, your massage needs, or even a generous 30% tip left last time - even when going to the same person each time. You would have to repeat yourself each visit as the clock ticks away 5 min off your massage time. Because I could hardly get a smile out of them, I assume that they are in an unhappy work environment. You were fortunate if you got the full 50 minutes they claim you will have. If you have low back... read full review
December 2022
Not impressed..chaotic from the moment I stepped in the door. As soon as checking in the manager immediately tried to get me to sign up for a monthly membership before I even had the massage. Then immediately upon the waiting room, another guest proceeded to talk on her phone very loudly. I waited 15 minutes for them to come get me for my massage (after I called them to let them know that I was still waiting). Told my masseuse that I wanted "firm" pressure. Which she did not provide. I asked for certain body parts to not be massaged. She massaged them anyways. She wore latex gloves the entire time and every time she put the massage oil on me it was cold. The... read full review
October 2020
Good massage buy a guy, can't recall his name, this was last week. I enjoyed the massage, but the customer service is not great. The tattooed lady with black hair could be a bit friendlier, and I think she is a manager, she must be a tyrant to work for. They need to amp up the customer service, BE NICER, people are paying for your service and the experience!
Think twice before signing a contract with a business model like Massage Envy. After going for years to a masseusse with her own business (and who moved away during the pandemic), I found it frustrating that those at Massage Envy don't bother to remember your name, your massage needs, or even a generous 30% tip left last time - even when going to the same person each time. You would have to repeat yourself each visit as the clock ticks away 5 min off your massage time. Because I could hardly get a smile out of them, I assume that they are in an unhappy work environment. You were fortunate if you got the full 50 minutes they claim you will have. If you have low back... read full review
Not impressed..chaotic from the moment I stepped in the door. As soon as checking in the manager immediately tried to get me to sign up for a monthly membership before I even had the massage. Then immediately upon the waiting room, another guest proceeded to talk on her phone very loudly. I waited 15 minutes for them to come get me for my massage (after I called them to let them know that I was still waiting). Told my masseuse that I wanted "firm" pressure. Which she did not provide. I asked for certain body parts to not be massaged. She massaged them anyways. She wore latex gloves the entire time and every time she put the massage oil on me it was cold. The... read full review
Good massage buy a guy, can't recall his name, this was last week. I enjoyed the massage, but the customer service is not great. The tattooed lady with black hair could be a bit friendlier, and I think she is a manager, she must be a tyrant to work for. They need to amp up the customer service, BE NICER, people are paying for your service and the experience!