Hooks CPA

Jul 2023

Extremely Poor service, I hired this firm to do my 2021 tax preparation for my company. They were also hired to do my personal taxes as well. They never prepared my tax returns. They were paid every month which I have receipts of. This should have been done in a timely fashion. 2022 rolled around and I kept asking them when they will have my 2021 taxes prepared. The Company kept dodging my question. On May 31, 2022, I fired them because they did not prepare my taxes and I could not get any answers about when tax preparation will be complete. The only answer I got was from the Accountant Jennifer that was assigned to my company, that it was sent to the owner for review. I have a very small one-man operation company. Very simple to do. I had to hire a new CPA and pay the new firm to prepare my 2021 tax returns. This cost me a lot of money to pay for a new firm. I had already paid Hooks CPA to do it. I have also had to pay penalties for late filings on both state and federal taxes. This firm was paid in full to do a job and that was to prepare my taxes. Which was never done. I am extremely disappointed. It has caused me money which I don't have, due to high unprofessionalism. They have had lots of turnover with employees due to the poor quality of management. Prior employees told me this. Be very Careful. I am in the process of consulting with an attorney and filing an complaint with the state board. Update 2020 taxes accordingly to the irs we're never filed by this company which I paid for . How can this firm be still be running with their negligence . Hooks Cpa stated to me even though she is the tax preparer does not want to deal with the matter of her negligence behind the 2020 tax year . She saying the irs is wrong she filed and sent the return .

Apr 2023

We started using her 10 years ago over last 3 years price more than doubled for a simple return no matter how early you bring in they are not filed until last minute. We asked for a printed copy of our taxes this year and we’re told we would be charged an additional 25 dollars this will be our last year dealing with her! There office ours are limited also . Not convenient. Only open 4 days a week and after today closed for next 6 days unbelievable.

Nov 2022

Everything was fine first three years. Fourth year I was overcharged by triple the amount. New office manager refused to give a detailed account of billing. Never received any contact from preparer. Took same taxes to another company and was told that amount should be a third of what was charged. Never going back!