Ochsner Medical Center: Santos Alan C MD

Nov 2024

My mother has been in the hospital after a near death experience and does need to be sent to a nursing home. Her case worker, Janelle, got her placed in the wrong nursing home of our preferences which is far for any of her family to travel to and now has an attitude because we have not been able to assemble the paperwork in time for our mother to leave immediately. My mother is still sick - she is throwing up and has constant diarrhea. The nurses have begin to be incredibly rude even going as far as hanging up on the family when we call to get her help. This is beyond unkind to yet another elderly person of color who seem to be the folks treated the worst at Ochsner . If you care at all about your loved one, find another hospital if you can because Ochsner seems to own everything but the main campus has been the worst

Oct 2024

I wish I could give zero stars the way my daughter and I was treated in the ED on 09/28/24. We were brought by ambulance to the hospital to receive medical treatment after an automobile accident. My daughter and I were separated because she had to go to the pediatric side to see the pediatrician. My daughter texted me and said that she was not comfortable with the doctor. She said that he told her that Americans love to sue, and that he didn't think anything was wrong with her but he would do an X-ray because he didn't want to be sued as well. He also told my daughter she only needed to do yoga and she would be fine. He told her that hitting her head in the car accident was ok because she was only going 20MPH, don't know where he made that assumption because that was never spoken about and she's a child how would she know how fast we were driving. She expressed to him that she has anxiety and was feeling anxious. He told her that's all in YOUR brain that's not real you just have to breathe. She said back to the Dr can we take that part of my brain out; he said back to her sure but you'll be a vegetable slobbering all over yourself and someone will need to change your diaper and I'm sure no one wants to do that. I asked to be brought over to where she was however the Dr came to me I asked him about my child's comments to me. He proudly owned up to what he said. He was also very arrogant and rude! He was extremely unprofessional. I have NEVER had such an experience with a physician.

Oct 2024

I wish I could select zero stars. medicine was never dispensed on time and up to 2 hours late multiple times. Uncomfortable and in excruciating pain the entire hospitalization. staff was rude with terrible bedside manner unsympathetic and simply doesn't care. never saw the same doctor. highly uninformed of treatment plan until it was happening. horrible experience.