Since the ownership changed, this place is just not the same. Customer service is horrible. I have been waited on while the staff was on FaceTime calls and while eating lunch - as in coming to the window while holding and chewing food. If you notice, all the positive reviews are from several years ago. If they weren’t the only dry cleaners in Thibodaux, Ocean Surf would probably be out of business.
August 2023
Arrived at your location one minute till four and the lady would not take my items. Very disappointing.
March 2023
i worked there and the manger of 311 and Thib is very rude and think she some type of queen for us to bend wards and jump when say but they yet still refused to give us a raise and then it’s the fact you have to pretty much be a suck up to be treated fair pay sucks because they make us close at 4 and i work 12-4 and my checks suck but the “Manger” said we can’t have no call outs keep the store clean ( obviously the store is clean ) which she will never know cause she never come down from thib ! the best part is we can’t let customers leave just because they don’t like the high prices over here so we have to convince them to stay ! ALL THAT FOR US TO GET A... read full review
Since the ownership changed, this place is just not the same. Customer service is horrible. I have been waited on while the staff was on FaceTime calls and while eating lunch - as in coming to the window while holding and chewing food. If you notice, all the positive reviews are from several years ago. If they weren’t the only dry cleaners in Thibodaux, Ocean Surf would probably be out of business.
Arrived at your location one minute till four and the lady would not take my items. Very disappointing.
i worked there and the manger of 311 and Thib is very rude and think she some type of queen for us to bend wards and jump when say but they yet still refused to give us a raise and then it’s the fact you have to pretty much be a suck up to be treated fair pay sucks because they make us close at 4 and i work 12-4 and my checks suck but the “Manger” said we can’t have no call outs keep the store clean ( obviously the store is clean ) which she will never know cause she never come down from thib ! the best part is we can’t let customers leave just because they don’t like the high prices over here so we have to convince them to stay ! ALL THAT FOR US TO GET A... read full review