All Star Automotive Careers

Jul 2024

Allstar Chevy North on Plank Road is the worse that I have ever had to deal with. My husband took his 2024 Chevy 2500 pickup that he has not had for a year yet to the dealership because the truck is hesitating, and the check engine light is constantly coming on. I was called and told that he could pick up his truck because it was fixed that the technician drove his truck and there was nothing wrong with it. Please keep in mind he had to get someone to pick him up from the dealership after dropping it off and he had to have someone bring him back to pick it up. A little less than a week later the truck was having the same problem, so it was taken back to the dealership on Friday, while heading to the dealership we almost got struck by another vehicle due to the vehicle hesitating. Once we arrived at the dealership, he explained that he was having the same problems with the truck, so it was taken to the back to be looked at. We were there for a total of 4 hours and while there no one told us anything about his truck for at least 2 of those hours. When he asked if anyone has said anything about what was wrong with his truck, he was told that none of the technicians has said anything yet, we were later told that the tech had the tire off and we would be informed what was happening once the tech was spoken to. After waiting another hour and a half my husband asked the front desk guy again what was going on and he was told the tech said it was a wiring issue. We asked how long they would keep his truck but were told they didn't know, we asked was a loaner vehicle going to be provided and we were told that they had to pinpoint the issue first before Chevy would approve a loaner vehicle (but wait isn't a wiring issue the problem or is this just something we were told because they don't know what the issue is) but that they didn't have any loaner vehicles at this time. My husband asked how he would get around and he was told he could rent a vehicle and chevy may reimburse him if they approved keeping his vehicle once the issue problem was identified (what happened to the wiring issue)? We both understand that things happen with vehicles but don't leave us in the blind for hours with no information, leave him without a vehicle because you do not have any answers as to what the issue is with the vehicle and then not try to accommodate him. This is the worse example of great customer service that I've ever seen. I'm beginning to wonder if there is anyone that knows what the issue is with his truck or how to figure out what the issue is.

Jul 2024

Saga of the Pre-owned Lincoln Nautilus continues. There are always things you look for when purchasing a pre-owned vehicle.... Body chips/marks, tires, interior, etc.... These are a few of what I think is a top "10" list.... In no previous pre-owned purchase did/does inspection sticker come up. There has never been a time where an inspection sticker was not on the vehicle; except this time... I never even looked to see if there really was one and since my wife drives it exclusively it was never noticed; until I drove it on a vacation.... I was stunned that the vehicle had NO inspection....!!! I continue to question this dealership ....

Oct 2023

All star ford in denham springs does warranty work and returns your car with interior and body damage. The service department does not apologize or try to repair the damage. I would not bring my car to this service department if you want it back without damage being done.