UofL Physicians - Hospital Medicine Associates

Apr 2023

The morning of April 2, 2023 I was in the UL Health Shelbyville Emergency Room in support of a family member. The department was not busy, there may have been one other patient. My review is a reflection on the staff on duty, not the hospital as a whole. I am a long-time supporter of our hospital. Defensive, condescending attitudes were the order of the day for the staff. I can't include the doctor because he could not be bothered to interact personally. Waiting hours for information that should have been given at the outset, talking at and down to patients, rude phone etiquette, extremely slow response to patient's request. Very disappointing effort from staff that are supposed to be in the people business.

Aug 2022

I would give 0 stars if it were possible. I used to go here as my go to ER. Until I got diagnosed with a mental health condition. The ER are disrespectful and lack any compassion. They mock me and disregard my health concerns due to a medical condition I have. Questioning my prescription medical helmet and mocking the diagnosis for said conditio.(PNES) (All while simultaneously treating me as if I have factious disorder or hypochondri neither of which are in the same wheel house as my illnes) This is dangerous as well as insulting as due to this dismissive attitude I have been stepped over as while in pain with no regard to my symptoms and had to seek aid elsewher only to find I had a severe infectio. My hand has been crushed to the point it was sore and swollen for 4 day. I over heard staff joking about this incident later stating that they could have gotten me if they crushed my hand with a wheelchair or their boot. I could go on but you get the ide. they are terrible and I will never be going bac.