Mengel Inc

Sep 2024

I had Mengel replaced the gutters on my house recently. Just getting the sales guy to call me back was a hassle. Then the quote did not come back as I had specified and I had to have them re-quote. It took a week to get an answer on a date the install could be done. I was told the arrival time between nine and 10 in the morning and the installers showed up three hours late, I was not here when the job was finished and when I came home found several pieces of the old gutters in the yard, multiple broken tree branches, and found many nails in my yard. The sales guy never called me back to come back and inspect the work. I spoke to the office manager about my concerns and she had the owner come visit me. He kept telling me I was wrong that the nails I found in my yard could not have been from the gutter work. I explained to him that before the work there were no nails in my yard after the gutter work there were many nails found in my yard. The owner would not listen to the other concerns I had about the broken tree branches, the gutter elbows that were left in my yard after the work was complete or the fact that the installers were three hours late. He did not want to hear about his sales guy who was non communicative for three weeks. All the owner wanted to do was argue with me about the nails I found could not have been from the gutter work. After 10 minutes of his obsession over the nails couldn't have been from his guys. I finally asked him to leave my home.

Jun 2022

I couldn't be happier with my new windows. Mike was great and explained the process thoroughly. The windows were manufactured and delivered on time, and the installation crew was terrific. I've gone from old, drafty windows covered with heavy thermal drapes to tight, energy efficient windows that fill my home with light. I'm so glad I made this investment.

Mar 2022

Great work once it was finally done, but getting there was exhausting. Constant delays and no communication. Covid has caused delays but it is not an excuse for not keeping the customer informed. I had to constantly ask for updates, timing and price changes, always someone new arriving to do the work with no knowledge on what the project entailed. I would not recommend.