I had a very positive experience. I sent my frames in to have lenses fitted to my frames. They notified me that they wouldn’t be able to guarantee the fit of the lens and they could possibly fall out. I apologized for wasting their time and ask for them to please send my frames back.
I was pleasantly surprised when I received my frames back with the lenses in them and they are still processing a full refund.
The quality and customer service policies are refreshing. Thank you!
The website and ease of navigating it was very professional. However, I was surprised that the professionalism of their emails did not... read full review
June 2024
This is a hard one to write. Ordered replacement polaroid lenses. Their advertising says 10-14 days after they receive frames but mine took over 2 months due to many issues. As required I included my prescription. No doubt or question in my head yet I rec'd an email saying they didn't have my prescription. That was the first delay. Finally rec'd notification that new glasses were completed and sent. Unfortunately they were sent to a completely wrong address. Second delay.Determine glasses are not being returned so they offer to replace frame which I accept. Third delay as we need to wait for them to get new frames from vendor.Seversl days pass and I call... read full review
June 2024
Lens Factory, with Andrea and another as the face of the company when corresponding electronically, is extremely accommodating towards the customer, and will try and fill most any prescription. I have a strong prescription plus a "prism" requirement that prevents the use of wrap type frames. Nevertheless, Lens Factory was able to fill my Oakley Fate frames adequately. Lens Factory also has a running discount which sees a savings of close to $225 for new lens for my existing frame, when compared to my medical provider's vision services.
I had a very positive experience. I sent my frames in to have lenses fitted to my frames. They notified me that they wouldn’t be able to guarantee the fit of the lens and they could possibly fall out. I apologized for wasting their time and ask for them to please send my frames back.
I was pleasantly surprised when I received my frames back with the lenses in them and they are still processing a full refund.
The quality and customer service policies are refreshing. Thank you!
The website and ease of navigating it was very professional. However, I was surprised that the professionalism of their emails did not... read full review
This is a hard one to write. Ordered replacement polaroid lenses. Their advertising says 10-14 days after they receive frames but mine took over 2 months due to many issues. As required I included my prescription. No doubt or question in my head yet I rec'd an email saying they didn't have my prescription. That was the first delay. Finally rec'd notification that new glasses were completed and sent. Unfortunately they were sent to a completely wrong address. Second delay.Determine glasses are not being returned so they offer to replace frame which I accept. Third delay as we need to wait for them to get new frames from vendor.Seversl days pass and I call... read full review
Lens Factory, with Andrea and another as the face of the company when corresponding electronically, is extremely accommodating towards the customer, and will try and fill most any prescription. I have a strong prescription plus a "prism" requirement that prevents the use of wrap type frames. Nevertheless, Lens Factory was able to fill my Oakley Fate frames adequately. Lens Factory also has a running discount which sees a savings of close to $225 for new lens for my existing frame, when compared to my medical provider's vision services.