Took computer in for an issue with the graphics card. Got it back with a new card, cleaned up and running like a dream. Eddie was super helpful and responsive. When the first card didn't work, he called up the manufacturer to diagnose and fix the problem. Felt like my own personal help desk.
March 2021
Used ACS twice: once to see if the owner could retrieve Word documents on old 5&1/2" floppy discs-individuals under 50 may not realize 'floppy' really meant bendable, delicate. Not like the hard-encased floppies of this generation. He wasn't able to retrieve all the information, but did a hard fought search & recover. The second time he had to break my password, as the hacker made it impossible for me to login. He was successful in routing out the hacker, and in restoring a little bit of faith--in humanity, not computers.
December 2020
I have used ACS for computer repairs of and on for the past several years and several laptops and have always received excellent and professional service. Recently I was having some issues but due to several work deadlines and video meetings needed my laptop diagnosed and fixed in as short a time as possible. Ed took it and since it was an emergency was able to find the problem and fix it in an afternoon. Professional and personable to deal with.
Took computer in for an issue with the graphics card. Got it back with a new card, cleaned up and running like a dream. Eddie was super helpful and responsive. When the first card didn't work, he called up the manufacturer to diagnose and fix the problem. Felt like my own personal help desk.
Used ACS twice: once to see if the owner could retrieve Word documents on old 5&1/2" floppy discs-individuals under 50 may not realize 'floppy' really meant bendable, delicate. Not like the hard-encased floppies of this generation. He wasn't able to retrieve all the information, but did a hard fought search & recover. The second time he had to break my password, as the hacker made it impossible for me to login. He was successful in routing out the hacker, and in restoring a little bit of faith--in humanity, not computers.
I have used ACS for computer repairs of and on for the past several years and several laptops and have always received excellent and professional service. Recently I was having some issues but due to several work deadlines and video meetings needed my laptop diagnosed and fixed in as short a time as possible. Ed took it and since it was an emergency was able to find the problem and fix it in an afternoon. Professional and personable to deal with.