“We lost my father only a few weeks ago. During his life, he repeatedly said he wanted Perry House to bury him. When the time came, our memories were obviously skewed and we couldn't remember exactly what he had said. So we sent him to Bowling Funeral Home. The following day, we found his final wishes paperwork where he had listed London Funeral Home as his choice and we remembered PERRY HOUSE. I contacted Bowling, who tried to actually talk me out of moving him to London. Despite the negative things they said, I was determined to carry out my Father's wishes and moved him to London Funeral Home. We requested Perry specifically just as Daddy had always said. Perry went above and beyond. None of us had ever had to go through this process before. We had some guidance from our family members who had, but my sister and I were a bit overwhelmed and lost in this process. Perry met with us and our family, walked us through every step. He explained everything thoroughly and answered all of our questions. He made suggestions along the way that helped us, not them. Every time I called with a new question, he was right there to answer the call and make it happen. Anything we wanted to do, he just kept saying, it's up to you. We felt like we were in control of the whole service. We got to honor our father in the ways we wanted to. We got to make every decision, even last minute changes. Nothing was pushed on us or upsold to us. I remember feeling sick walking into that funeral home to make the arrangements, and leaving feeling like that wasn't so bad. We dreaded the day of the service so much we were both sick, but all of the staff made us feel like we were supported and in charge of the whole thing. In a time when you feel powerless and out of control with grief, the sense of being in control of honoring our Father was helpful to me. We had some unusual requests and even had a medical emergency during the visitation, and every moment was handled with care and compassion. Right down to the grave diggers and parting ways at the grave side. Perry was with us during every moment. We were surprised by the details taken and thoughtful items that were included after the service. We received the death certificate only a few days after the service. Even after the service, I called with questions about this or that, and everything was handled either immediately or very promptly. Despite being told negative things by Bowling, I would recommend Perry House and London Funeral Home time and time again. Professionalism is a good thing, but being treated like my Father was a member of their own family, being treated like we ran the place during the most difficult time of our lives, being able to do whatever we needed to do to cope with the tragedy, feeling supported in all of our ideas and needs, THAT made the difference. We will be forever grateful to Perry and his team.“
“The Masters' Family was a pleasure. They were all very attentive and quick to respond to any questions. Service at its finest!“