My daughter and I just had another fantastic eyebrow appointment with Grayson. She is a gem. The employees there were super helpful and made great product suggestions. This is a high traffic store and I think on the really hectic days, things get out of hand for the team there. Also I think customers are generally more aggressive with products than they used to be. Things get opened and left and that becomes an issue in losses for the store and that team. Maybe everyone needs to think about using better shopping manners and being more understanding. Finding and retaining good team members is a challenge for EVERY business right now and cheers to the Nicholasville... read full review
February 2024
I could stay in Ulta 24 hours a day. I have never gotten bad products nor had a rude employee. The employees are always offering to help you. Overall it’s a wonderful retail store.
February 2024
I haven't been into an Ulta (Lex KY Nich. Rd. is my usual) in a while as I wear very little make up. However, I was recently returning a product I ordered online and told the cashier to go ahead and help those in line first while I went to look at perfume. I really needed help on which perfume to choose as I hadn't bought any for a long, long time. JC is the staff person who came to my rescue. He had a lot of perfume knowledge, and asked a number of great questions to assess what perfume might work best for me. Great service!! Believe me, if I have more Ulta trips in my future, I will ask for JC's assistance. Karen R
My daughter and I just had another fantastic eyebrow appointment with Grayson. She is a gem. The employees there were super helpful and made great product suggestions. This is a high traffic store and I think on the really hectic days, things get out of hand for the team there. Also I think customers are generally more aggressive with products than they used to be. Things get opened and left and that becomes an issue in losses for the store and that team. Maybe everyone needs to think about using better shopping manners and being more understanding. Finding and retaining good team members is a challenge for EVERY business right now and cheers to the Nicholasville... read full review
I could stay in Ulta 24 hours a day. I have never gotten bad products nor had a rude employee. The employees are always offering to help you. Overall it’s a wonderful retail store.
I haven't been into an Ulta (Lex KY Nich. Rd. is my usual) in a while as I wear very little make up. However, I was recently returning a product I ordered online and told the cashier to go ahead and help those in line first while I went to look at perfume. I really needed help on which perfume to choose as I hadn't bought any for a long, long time. JC is the staff person who came to my rescue. He had a lot of perfume knowledge, and asked a number of great questions to assess what perfume might work best for me. Great service!! Believe me, if I have more Ulta trips in my future, I will ask for JC's assistance. Karen R