Element Salon

Oct 2024

The cut I received mostly works, but I had issues with the timing of the appointment and never received a response when I reached out about problems I had with the cut. For the price of the service, I'm weighting those two factors highly, which is why I give a 2/5. The full context for my rating is below. When I arrived for appointment, I had a little under 2 hours to be in and out for a curly cut and style. The appointment slots on the booking site were listed as 1 hour so I confirmed with Alexion before we started that it was only 1 hour as this was significantly shorter than the 1.5-2 hours I've spent in the salon for curly cuts in my old city. She confirmed that this was correct so I didn't explicitly state my end time since I figured a 45 minute buffer was enough. I brought inspiration images that closely matched my texture and preferred styling. Alexion agreed that the images would work well for my hair length and should definitely be achievable. We went through the haircut and styling, which seemed to go well. I checked the time on the way to the dryer and realized we had already hit the 60 minute mark. I asked her to confirm how long I would need to dry, and she told me about 15 minutes. I was left at the dryer for closer to 30, and when she came back to check on me a second time, I let her know that I needed to leave in 15 minutes. She said she was currently cutting another client and would have me over quickly. Unfortunately, my hair was styled in a much more controlled and slicked manner than the images I brought in and not a good representation of how I usually do it myself. Due to this, I had a hard time pointing out issues during the refinement cut, which was only 10 minutes. I left quickly to make a work meeting on time. Hours later, I realized that I had never even been offered a mirror to check the back. After washing and styling my hair that evening, I could better articulate some areas of improvement. Per the instructions in the follow-up message regarding touch-up requests, I contacted Alexion at the provided e-mail address to ask if there was a time I could come in for a quick refinement. I never received a response so I tried calling the provided number several times and left two voicemails, all of which went unreturned. Since I was leaving town a week after my appointment, I eventually did the touch-ups myself at home. It has been nearly 3 weeks since my appointment and initial e-mail, and I still have not heard from Alexion. I wanted to give her a chance to make the haircut right, but I assume I'm not getting a response at this point. For the price of $200, I should have left the salon feeling amazing, but instead, I am disappointed and underwhelmed with the experience for the amount of money I spent.

Apr 2023

Have to say again how amazing this woman is! Not only does she provide a fabulous hair cut it grows out well too! This is so important. The best haircuts in my life have been where the hair grew out and continues to look fab over time. I actually waited nine months to go back and see her and my hair was still looking good. I was traveling and don't recommend waiting that long but these cuts are a deal!!!

May 2021

This is a fantastic salon! I was visiting a relative at Lenox Hill Hospital just around the corner and had some time to waste before visiting hours. Element Salon is fantastic! Very clean, organized and complementary lighting! :)The owner is extremely kind and friendly. We really enjoyed one another and she gave me a fantastic manicure!! She did the best job ever on my cuticles! After studying her eyebrows while she gave me a manicure ~lol :)~ I decided to let her do my eyebrow wax! Her eyebrows were her own and perfectly groomed... something my brows can only to aspire for.I only wish this salon was in my neighborhood!You can’t go wrong here! The prices are extremely...read full review