They came out in October and started a job, but never finished. I would call and email them a lot to see when the job will be completed. I felt like I was ghosted. Finally I got a call to schedule and finish the job. They had been waiting on parts for almost 6 months. The install was very professional and one really doesn't know the system is there except for the main control box. Tech set up had some hiccups, but they work with and make sure you get the support you need. Billy and Jason were very respectful and professional.
September 2022
I have been their customer 40 years. They are fantastic and local.
September 2021
We had Burdine for years...I believe for approx 10 or so. They started off great but steadily over time went down. The final straw for me was the lady answering their phone service during the day and her rudeness. They double billed me one month. While it was not the end of the world, I called and asked for a refund. The lady asked me if I wanted them to just credit the next month or refund. Again, I asked for a refund. After a week with no credit to my bank account, I called and spoke with her again. This time she was even less cordial and stated that a refund had been processed and I had to give it time. I never called back and never received the refund...they just... read full review
They came out in October and started a job, but never finished. I would call and email them a lot to see when the job will be completed. I felt like I was ghosted. Finally I got a call to schedule and finish the job. They had been waiting on parts for almost 6 months. The install was very professional and one really doesn't know the system is there except for the main control box. Tech set up had some hiccups, but they work with and make sure you get the support you need. Billy and Jason were very respectful and professional.
I have been their customer 40 years. They are fantastic and local.
We had Burdine for years...I believe for approx 10 or so. They started off great but steadily over time went down. The final straw for me was the lady answering their phone service during the day and her rudeness. They double billed me one month. While it was not the end of the world, I called and asked for a refund. The lady asked me if I wanted them to just credit the next month or refund. Again, I asked for a refund. After a week with no credit to my bank account, I called and spoke with her again. This time she was even less cordial and stated that a refund had been processed and I had to give it time. I never called back and never received the refund...they just... read full review