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Reviews for Firestone Complete Auto Care
Add your commentFirestone Complete Auto Care
111 Marketplace Cir, Georgetown
Directions Call Website Suggest an Edit
111 Marketplace Cir, Georgetown
Directions Call Website Suggest an Edit
I find the staff here to be very honest and knowledgeable. My car took a while to get fixed, but I never felt taken advantage of, even as a young woman visiting the shop alone. Mike and Jordan were especially sweet and helpful.
I suspect that some complaints in other reviews stem from a lack of patience or understanding about the process. The shop is always busy, and it seems they often don’t have enough workers, but the team genuinely tries to accommodate everyone.
One downside is that I had to call for updates, and the parts distributors can be slow, especially for older BMW models like mine. However, they maintained a positive... read full review
Several reasons, beginning with being instantly greeted upon opening the door. Most importantly the customer service and communication is top tier. Mike clearly explained repair options, cost, plus current and future maintenance needs not only to me, but also over face time to my husband. He patiently answered our questions; ultimately establishing trust. I stopped by this location due to an error message that I felt needed immediate attention.
So, a typical day… grabbing a SB coffee Frappuccino for $10.55 next door. I had the exact change plus a tip. Fast forward 10 minutes max and we’re having to spend $$$ unexpectedly. So, yes, that transaction needed... read full review
I am extremely grateful for the excellent service provided by Mike Mitchell at Firestone in Georgetown. My car wouldn’t start on a Sunday afternoon and he took me right in and went above & beyond to resolve the issue fairly & kindly. I am a new and now lifetime customer and feel peace knowing that I can rely on trustworthy service at Firestone in Georgetown. I recommend going there for all your needs! They treat you like family.