Longtime customers. Used to think very highly of this office. They used to go the extra mile and I enjoyed interacting with Laurie in particular. In any event, over the years we have become less important. We attempted to get auto-pay going and were told it would be done. It was not. This was not the first time. When we made my payment (late - as they neglected to set up auto pay) we were not advised of our insurance status but assumed we were fine. We were not. I was signing up for Uber and went to get my insurance card . I was not insured. 90 minutes later the call center said they can confirm we were not safe to drive until our payment went through their office- which it had not, even though it had from ours. A few words from our local office about how the online site will show NO record of insurance but we were fine.... Could have prevented an event that was traumatic for us as a family, stuck in Over the Rhine being told we had no insurance. Again, I wrote an emotional review & how this office responded gives further credence as to why you should shop for a home office that cares as Mr Dalby has sent me email after email about how everyone was wrong except their office. The following quote was from Mr Dalby after he wrote to me about how closely entwined he is with our new office. Clearly, not what we wanted to hear he added insult to injury & wrote this. "I'm not holding up your transfer to another agent at all. In fact, my mind was made up after your google review my team & I were no longer a good fit for you and we would find you another agency. " Instead of providing service they chose a blame game and no empathy... & lost several policies and then went on to express how closely aligned they are...weird tactic Yes, Joe, we agree that YOU are NOT a good fit... I originally wrote an emotional review after being parked in a dangerous part of town. Long story short services available to speak to us said we are not covered. This office could have explained that it would look like we weren't covered but we were. They did not so fear set in. My initial response was emotional as we were trapped downtown in over the rhine with our 11 year old being told we weren't safe to drive. W I needed empathy & a solution from the office the next day and maybe a bit of sales. Instead I got defensive reaction & excuses & the blame game for the call center and us. In the end, this is the reason I am happy we switched offices. Our insurance transferred ....... Finally after all Mr. Dalby attempts to reach & blame everyone else for this situation when this insurance transferred the new office had to get my credit card information so YET AGAIN (the cc# they had was years expired) so again, Dalby office did NOT set up the autopay & we had just asked them to when this started INEFFECTIVe. Clearly we were just trying to get away from this type of risk & dishonesty and Mr Dalby had to add insult to injury and point out in an email what a great friend and influence he is to our new office. THIS feels like an attempt to get us to cancel our policies with State Farm altogether. His office couldn't be bothered to honor a simple request that would have prevented all of this...He states we paid over the internet 6 months ago l, we followed up with calls for auto pay then as well...we tried many times to set it up & new office had a credit card that was several years old and expired and had to get a credit card number which reinforces they neglected our request again!Dalby put them at a disadvantage aligning himself so much..Such a strange thing to do. We would have transferred & not looked at it again as the new office already has us set up on auto pay. Didn't seem very difficult...but Dalby is basically someone that works at our new office, according to him. so we will pay extra attention as his abilities seem to be dwindling and his sales skills encourages us to go elsewhere but we will try this new office as I just don't believe Dalby & the new office ha
Feb 2021
Lady back into me while at red light. Called ins company t I handle clam with her ins company. Was informed that I had to pay my deductible of 500 dollars then I would get it back after her ins pays mine. Bull crap why do we pay for ins.
Longtime customers. Used to think very highly of this office. They used to go the extra mile and I enjoyed interacting with Laurie in particular. In any event, over the years we have become less important. We attempted to get auto-pay going and were told it would be done. It was not. This was not the first time. When we made my payment (late - as they neglected to set up auto pay) we were not advised of our insurance status but assumed we were fine. We were not. I was signing up for Uber and went to get my insurance card . I was not insured. 90 minutes later the call center said they can confirm we were not safe to drive until our payment went through their office- which it had not, even though it had from ours. A few words from our local office about how the online site will show NO record of insurance but we were fine.... Could have prevented an event that was traumatic for us as a family, stuck in Over the Rhine being told we had no insurance. Again, I wrote an emotional review & how this office responded gives further credence as to why you should shop for a home office that cares as Mr Dalby has sent me email after email about how everyone was wrong except their office. The following quote was from Mr Dalby after he wrote to me about how closely entwined he is with our new office. Clearly, not what we wanted to hear he added insult to injury & wrote this. "I'm not holding up your transfer to another agent at all. In fact, my mind was made up after your google review my team & I were no longer a good fit for you and we would find you another agency. " Instead of providing service they chose a blame game and no empathy... & lost several policies and then went on to express how closely aligned they are...weird tactic Yes, Joe, we agree that YOU are NOT a good fit... I originally wrote an emotional review after being parked in a dangerous part of town. Long story short services available to speak to us said we are not covered. This office could have explained that it would look like we weren't covered but we were. They did not so fear set in. My initial response was emotional as we were trapped downtown in over the rhine with our 11 year old being told we weren't safe to drive. W I needed empathy & a solution from the office the next day and maybe a bit of sales. Instead I got defensive reaction & excuses & the blame game for the call center and us. In the end, this is the reason I am happy we switched offices. Our insurance transferred ....... Finally after all Mr. Dalby attempts to reach & blame everyone else for this situation when this insurance transferred the new office had to get my credit card information so YET AGAIN (the cc# they had was years expired) so again, Dalby office did NOT set up the autopay & we had just asked them to when this started INEFFECTIVe. Clearly we were just trying to get away from this type of risk & dishonesty and Mr Dalby had to add insult to injury and point out in an email what a great friend and influence he is to our new office. THIS feels like an attempt to get us to cancel our policies with State Farm altogether. His office couldn't be bothered to honor a simple request that would have prevented all of this...He states we paid over the internet 6 months ago l, we followed up with calls for auto pay then as well...we tried many times to set it up & new office had a credit card that was several years old and expired and had to get a credit card number which reinforces they neglected our request again!Dalby put them at a disadvantage aligning himself so much..Such a strange thing to do. We would have transferred & not looked at it again as the new office already has us set up on auto pay. Didn't seem very difficult...but Dalby is basically someone that works at our new office, according to him. so we will pay extra attention as his abilities seem to be dwindling and his sales skills encourages us to go elsewhere but we will try this new office as I just don't believe Dalby & the new office ha
Lady back into me while at red light. Called ins company t I handle clam with her ins company. Was informed that I had to pay my deductible of 500 dollars then I would get it back after her ins pays mine. Bull crap why do we pay for ins.