Niceley’s Appliance Repair Inc.

Niceley’s Appliance Repair Inc. in Erlanger, KY, has been a trusted provider of appliance parts and repairs for nearly 25 years, serving Northern Kentucky and greater Cincinnati. As a family-run business, they pride themselves on delivering personal customer service that makes clients feel like part of the family. Customers appreciate the knowledgeable and friendly technicians who arrive on time and efficiently resolve issues. Whether it's repairing a stackable washer and dryer or fixing a non-functional dishwasher, their team, including long-time technician AJ, is recognized for their politeness and willingness to explain the work being done. The in-store parts counter also offers a wide range of supplies for those who prefer to do their own repairs. Recent customers have shared positive experiences, praising the staff’s professionalism and quick service. One customer needed a specific part based on a physical description, and staff quickly located it and prepared it for pickup, demonstrating the store’s “nicely and professionally” behavior. Another customer woke up to a non-cooling AC and called in the morning; the team responded promptly, arriving within an hour and fixing the issue before 10:00 AM with great service from Jeff and his helper. A first-time user reported their dryer wasn't heating, and the technicians showed and explained everything clearly. The transparent pricing and thorough service left them very pleased. Recent reviews highlight the technicians' professionalism and quality work. Jordan did an excellent job repairing an oven, leaving everything spotless, explaining what needed to be done, and checking for questions. Donnie, another technician, was friendly and professional during two visits, though some customers feel the cost for short visits can be high, suggesting possible discounts for quick visits. One customer appreciated the technician's knowledge, kindness, and clear explanations when fixing their washer, especially after a previous poor experience with staff. Overall, Niceley’s Appliance Repair Inc. is known for reliable service, knowledgeable staff, and a focus on customer satisfaction despite some concerns about costs.