Ladd has done a few home projects for me now. I was sold on them the very first project. I converted a spare bedroom to a washer dryer room. So they installed the plumbing and 220 electrical. The plumbing work was flawless, but the tech broke my 220v. I had to pay an electrician to fix it and he showed me what the Ladd tech did wrong.
But here's where I became sold on Ladd. Some vendors would just claim "not our fault" and take your money and run. Ladd Co. stood behind their work, once they verified with the electrician, they reimbursed me the full cost of the electrician work. Vendors are going to make mistakes from time to time, but... read full review
June 2024
I have used Ladd for 25 years for various homes. I highly recommend them. The twice a year check-up for a reasonable fee is a good deal. I really appreciate the tech Austin also. Thanks for what you do.
October 2023
Around July 10th of this year, had LADD out to put together a proposal for a new air conditioner. Ours was 16 years old (typical life cycle is about 15 years), and last 4 summers had been limping it along. Had a bad problem with condensate overflows in the house. Roger the salesman put a proposal together and we kept in touch. Told him I maybe needed more than a month to continue to get finances in order, even though the quotes were only good for 30-days he said he would work with me. We had planned for Friday August 18th to execute the proposal. I sent my signed proposal via email that afternoon, only to get an out of office reply from Roger that he was on vacation.... read full review
Ladd has done a few home projects for me now. I was sold on them the very first project. I converted a spare bedroom to a washer dryer room. So they installed the plumbing and 220 electrical. The plumbing work was flawless, but the tech broke my 220v. I had to pay an electrician to fix it and he showed me what the Ladd tech did wrong.
But here's where I became sold on Ladd. Some vendors would just claim "not our fault" and take your money and run. Ladd Co. stood behind their work, once they verified with the electrician, they reimbursed me the full cost of the electrician work. Vendors are going to make mistakes from time to time, but... read full review
I have used Ladd for 25 years for various homes. I highly recommend them. The twice a year check-up for a reasonable fee is a good deal. I really appreciate the tech Austin also. Thanks for what you do.
Around July 10th of this year, had LADD out to put together a proposal for a new air conditioner. Ours was 16 years old (typical life cycle is about 15 years), and last 4 summers had been limping it along. Had a bad problem with condensate overflows in the house. Roger the salesman put a proposal together and we kept in touch. Told him I maybe needed more than a month to continue to get finances in order, even though the quotes were only good for 30-days he said he would work with me. We had planned for Friday August 18th to execute the proposal. I sent my signed proposal via email that afternoon, only to get an out of office reply from Roger that he was on vacation.... read full review