About Lancaster Brothers Heating and Cooling, Inc.
Lancaster Brothers Heating and Cooling is a family-owned local business that has been operating since 2000. The company prioritizes excellent customer service and treats each client like family. Lancaster Brothers offers HVAC system maintenance to ensure customers' units are running efficiently. Their skilled technicians are known for their professionalism, friendliness, and expertise. The company also provides full system replacements, offering competitive quotes and guidance on selecting the right system for individual needs. The dedicated installation team ensures a clean and thorough installation process, providing customers with clear instructions on how to operate their new systems. Customers have praised the company's technicians, such as Justin, Joe Floyd, and Jack, for their punctuality, efficiency, and friendly demeanor. Clients feel fortunate to have such knowledgeable and proficient professionals taking care of their home's heating and cooling systems. Overall, Lancaster Brothers Heating and Cooling is committed to delivering high-quality service and building lasting relationships with their customers.
How is the only person my 86 year old aunt feels comfortable with. He is always patient and professional. I greatly appreciate them making it easy to pay and work with them to make sure her home is taken care of.
Not only did we get great service with our furnace checkup, but also great information and wonderful amount of patience shown with our questions. Derrick took time to explain how the heat pump works, so we now understand more thoroughly the differences between setting the thermostat at emergency heat vs. just “heat”, and when to each. Thanks to regular maintenance check ups (over the past 15 years) from Lancaster Brother’s staff and the care shown again by Derrick today we feel very good about our system continuing to work well in the future!
2nd year in a row we have had Jack out on a service update call. We love him!
Always timely, good communicator in general and also around the work he’s doing for us. Represents the company very well.
We’ve had a great relationship w Lancaster and everyone at the company for more than 5 years. No question the client experience is head and shoulders over any competitor, and that is based on experience with others before we met the Lancaster team!
Nobody better !!