Heart of America Eye Care Shawnee Mission

Mar 2024

I cannot say enough about Dr. Ginger Cline. We followed her from her prior practice. She is so very thorough and takes time to talk to you. I know that she will always take care of our eye needs. But I also wonder about the billing. With Medicare, private insurance, and a vision insurance we still had a copay.

Dec 2023

I was put on hold for three minutes then disconnected. I called right back and the same woman that put me on hold answered to help me. I was looking to schedule an appt before the end of the year and she prefaced my call with SOME doctors are scheduling out past the first of the year. I mentioned I would be willing to see anyone, but I would like to be seen by the end of year. After several minutes of silence, she said yeah none of the doctors have anything and that was it. No options, no offer to put me on a cancellation list etc and I’m not sure how in the two minutes I was on the call ALL doctors lost availability before the end of the year. My doctor is leaving...read full review

Dec 2023

Incompetent billing staff:Does not correctly charge the insurance company at the time of purchase. Months later, after they realize they have made a mistake, they try to charge you again after you've already paid your out of pocket expenses in an attempt to fix their incompetence. After you explain to the smarter people that they have made a mistake, they admit fault, but it's too late because they are too late at making the claim against the insurance company because it's 8 months later. Now you are held accountable, but I will not pay for their incompetence.