Reviews for LOCK AND KEY EXPERT
Write a reviewFrom LOCK AND KEY EXPERT
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards open to all
Ratings
Google: 4.9/5LOCK AND KEY EXPERT
9113 Boehm Dr, Lenexa
Directions Appointment Call Website Suggest an Edit
Called this company to book several commercial services. As soon as I introduced myself and company I was told he did not have time for this and began to hang up. He did not even give be more than 5 seconds to state why I was calling. Customer service is very poor - plenty of other locksmiths in the area. Lost out on a reoccurring customer.
Lied to over the phone, I was quoted one price to have a new car key made. Additional charges were added and I wasn't informed until after the work was completed. A $140.00 quote turned into a $89 service call fee + $120 program fee + $280 for the wrong key. the key can be bought on Ebay for under $20.00. $557 total for 1 key is ridiculous. Stay away from this company.
Very fast service but deceptive business practices and charging. I was provided “option A, B, and C” for a deadbolt replacement. Option B turned out to be a $25 cheap Walmart deadbolt that I could twist off with a pair of regular pliers. Our total service for 1 replacement door knob, 1 deadbolt for entry door and a key match service. Total time they spent onsite 24 minutes. Total charge $580! Nearly 2x what it should have been especially for low grade hardware. Big mistake !