It's a great product but I can't say so much for the customer service,? They have a different department for each service they offer ?therefore when you call to speak to them you have to speak to two or three different people. These people do not speak to each other therefore the left hand doesn't know what the right hand is doing! If you call about one of their services they don't get you scheduled and say they'll have someone give you a call back it never happens! I used to really like this service but they no longer provide the quality of service they used to.
September 2024
I have used Joshua's for a couple years now and recommend them to my clients usually but today they showed up without an approved appointment. I don't care if I was do for my quarterly service my appointments need to be approved. I dont just like people showing up at my house and walking around my yard. They also should have notes in my account by now that state to do interior everytime that's why appointments must be approved. I called up to the call center which was painful and then got transferred to some lady who was extremely rude and didn't not help the situation which made me just cancel my account and take all my business somewhere else.
September 2024
We’ve been using Joshua’s for awhile and have been happy with the service overall. This week we had Will come out to do our service and he was terrific. Made sure to let us know he was starting, asked if we had issues, and gave us a run down when he was done. Plus he was super sweet to our pup who was insistent on showing him his new bone when he came to the door.
It's a great product but I can't say so much for the customer service,? They have a different department for each service they offer ?therefore when you call to speak to them you have to speak to two or three different people. These people do not speak to each other therefore the left hand doesn't know what the right hand is doing! If you call about one of their services they don't get you scheduled and say they'll have someone give you a call back it never happens! I used to really like this service but they no longer provide the quality of service they used to.
I have used Joshua's for a couple years now and recommend them to my clients usually but today they showed up without an approved appointment. I don't care if I was do for my quarterly service my appointments need to be approved. I dont just like people showing up at my house and walking around my yard. They also should have notes in my account by now that state to do interior everytime that's why appointments must be approved. I called up to the call center which was painful and then got transferred to some lady who was extremely rude and didn't not help the situation which made me just cancel my account and take all my business somewhere else.
We’ve been using Joshua’s for awhile and have been happy with the service overall. This week we had Will come out to do our service and he was terrific. Made sure to let us know he was starting, asked if we had issues, and gave us a run down when he was done. Plus he was super sweet to our pup who was insistent on showing him his new bone when he came to the door.