Reboot Massage & Wellness

Aug 2024

Came here for the first time on a weekday afternoon for an hour massage, which cost $70 (not including tip). Caveat: it's run by Chinese immigrants, who don't speak fluent English, so there is a language and cultural difference to be aware of. Once she learned I'm Chinese and could speak Chinese, we spoke in Chinese throughout the time that I was there. I got the impression that she let her guard down with me, because we're of the same ethnic community, so I'll also predicate that my experience may not be a standard to hold them to. What's hot - Quality. Pretty good. My masseuse (didn't get a name) asked me which parts of my body are uncomfortable. She definitely found the knots and released the tension. She also massaged my scalp, which was soothing and helpful. However, it did make my hair oily, because her hands were covered in massage oil. Pressure was excellent. I tend to like stronger than average pressure, too. Because she was applying strong pressure, she asked me if it was too strong for me, to which I responded, no. She responded with a laugh and started humming. Her massage style is what I've experienced when I've been overseas in China, Hong Kong, and Taiwan, which is less formal and might feel a bit abrupt for those who aren't familiar with different massage styles. However, I enjoyed the pressure. - Cost. $70 for an hour massage, which is pretty good value for money, especially given the quality of the massage. - Hygiene and layout. This place is clean and well-kept. There are individual rooms for more formal massages and larger chairs next to each other for feet acupressure sessions. - Location. Easy to find and there are a decent number of parking spaces. - Payment. They take cash and credit card. What's not - Payment. They charge a $3 fee for credit cards. They also charge me upfront before my session began. - Tip. Even though they charged me upfront, she asked me for a tip before I left. I felt awkward, because I had already signed the credit card slip. I took out what little cash I had with me, to which she laughed, handed the cash back to me, and told me to just add it to the credit card slip. As such, I tipped her more than the cash I originally gave to her, but she still laughed at me for how much I tipped her. My best guess is that she expected more. - Customer service. There is no website, which means you can't go online to book appointments. You can only call for availability or walk-in. They're not good at answering calls. I called a few times at different times on different dates and no one answered. The one time someone answered, I asked if they have availability in the afternoon. She asked me what time. When I responded with my desired time, she said ok and that she'll see me later. It doesn't appear they take appointments, but I can't be certain. Towards the end of my massage, her phone rang and she answered the call. She kept repeating the same answer to the customer and was abrupt, trying to end the call. I wasn't surprised by her abruptness, but it might be awkward for others, so just be prepared. Final Answer Would be willing to return, but probably not a first choice.

Apr 2024

My first visit to this establishment was over a year ago and it was very good. Today's visit was even better. Sophia and Helen were hospitable and kind, great customer service. Helen was amazing and worked out my knots and traps like a pro!!! I left feeling as if I were walking on clouds and pain-free!! The best in the area, hands down. Highly recommend. ?✅️

Apr 2023

I have been going there since last year and I have NO complaints. The lady is SUPER nice and the place is clean. I would recommend just know you might have to get fully naked if your doing a full body massage LOL. NO WORRIES! She makes you feel comfortable.