About Appliance Plus
Reviews for Appliance Plus
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Appliance Plus is a highly regarded business known for its attentive and knowledgeable sales staff. Customers consistently praise the store's great prices, professional service, and impressive product selection. The delivery team is also commended for their excellent work. Even when issues arise, such as a faulty refrigerator, the staff at Appliance Plus demonstrate a willingness to resolve the problem and ensure customer satisfaction. Overall, shoppers express confidence in the store and are likely to return for future purchases.
A1 Appliance sold me broken appliances.I bought a gold front-load Samsung washer and a white LG dryer for a good price. The dryer works great, but the washer was extremely loud during the spin cycle. After a few loads, the washer had moved 6 inches on concrete and started leaking water. Turns out both counterweights on the front of the tub "randomly" lost two large bolts, were freely bouncing around and broke holes into the tub (see pictures).I had moved the washer into my basement myself to avoid the shipping fee, which - they failed to mention - voided full warranty, because moving the washer myself "could cause damage to the washer". They would do the repairs for free, but I would have to pay for the new parts, worth more than what I paid for the washer.They offered a replacement, which was nice of them. I paid the shipping fee for them to ship me a replacement with full warranty - a similar black Samsung model. They delivered it in 6 days. Upon delivery, I noticed the same counterweight sitting loosely in the bottom of the washer. They verified this and hauled off both my broken gold washer, and the black replacement one for repair. They stated it'll only take "a few days" to get one fixed and back to me.After four weeks of calling them almost daily, they finally delivered the same black machine, claiming they had repaired it and replaced the tub. When I ran it, the spin cycle was still extremely loud - even on low (see video). I took it apart - knowing that it would void my warranty - because I no longer trusted their technicians. I quickly found that the counterweight had a sheared off bolt on the top (see picture). The tub was NOT replaced, it was still broken and they attempted but failed to glue a hole in it (see picture).They will not refund me, but said they would replace the washer again with a similar model. They have not reached out to me since, which I'm fine with now that I have done the proper repairs to it. I've run it many times in the past two months with no problems.They claim everything they sell is tested. When they delivered the black washer the second time, it had a few small rags in it. The tech said that was from when they tested it. Of course it will work fine with a few small rags. Add a normal, heavy, load of laundry and the thing with shake itself apart.As with all used appliances there is a gamble on quality and I knew that, so I will give A1 the benefit of the doubt for that. But FOUR weeks to return washer with a terrible repair job? No thanks.You may get lucky with a machine in good shape, but be sure to have them test it for you at full capacity
I had a problem with my washer, which I bought there and they promptly sent out a technician who diagnosed the problem that it needed a motor. I decided I wanted to upgrade and went to the Olathe store and picked out a Front loader. In addition, I wanted to purchase a dishwasher. I wanted to pay for the washer then BUT the CC machine was not working. When I called, I was told the washer had sold.."We will you tomorrow with an update. " .THAT WAS OVER A WEEK AGO AND NO ONE HAS CALLED ME I called for the last time yesterday and a sweet girl answered and told me it was her first day and she would make sure I got a call before 5 today. NOT AGAINI don't know what the deal...read full review
I was very satisfied with how attentive and knowledgeable the sales person was about everything in the store...Needless to say, I bought what I went there for. They kept their delivery date and time. Over all I'd shop there again.❤️