About E & M Plumbing Inc
E & M Plumbing Inc. is a well-regarded plumbing and heating service known for its professionalism and efficiency. Customers appreciate their prompt response times, often receiving service within minutes of calling. The technicians are described as nice, friendly, and knowledgeable, making the experience pleasant for clients. Many have relied on E & M for various issues, from water leaks to furnace repairs and water heater installations, and have noted that the company stands behind its work. Most reviews highlight the technicians' ability to diagnose and fix problems quickly. For instance, one customer praised a tech for restoring heat in under 30 minutes after a furnace breakdown. However, there was a minor concern regarding an additional service fee related to a coolant issue that could have been addressed during the initial visit. Overall, E & M Plumbing Inc. has built a solid reputation in the Hutch area, with many customers vowing to continue using their services in the future due to their reliability and courteous service.
I called E&M first thing in the morning to come out to fix my furnace; I had lost my heat overnight.I was 2nd in line on the list of getting a tech out to my house. I only had to wait about 20 minutes when a tech called and said he was on his way to my address. The tech was nice, professional and fixed the problem within 20 to 25 minutes. I had heat by 8:50 AM!I have used E&M before with the same excellent and professional response from the office tech to the field tech. These people know their stuff, they have been in business in Hutch many years and I, for one, will use them as long as I live in the area. Besides, they are nice people too!
Called on a Sunday; fan stopped working; tech came out in a timely fashion and replaced the broken part but didn't check anything else; Monday called them again to let them know it still wasn't cooling; Tech came back and put coolant in the system. My issue is this...I was charged a 2nd service fee when I feel they should of check checked out the coolant and stuff while they were here fixing the unit; thus, would have saved me a 2nd service fee. When I tried to pay my bill the following Saturday; no one answered, no biggie, then I get a call back and when I said I just wanted to pay my bill the lady on the phone said I had to call back on Monday.
Hot water heater sprung a leak. E&M were right on it. Joel was friendly and knowledgeable. Ours was under warranty, no problem. Joel arrived with a replacement and had it installed in no time. However, it was a lemon from the factory, and so he had to do it again. He didn't complain, just went at it. They only charged labor for installing the one. E&M will definitely be our go to plumber.