I can't say enough about ALL the people at Service HQ!! It was a true rollercoaster ride full of many challenges yet each and every employee was SO good to me and a pleasure to work with!! From my first phone call to Kena, letting her know I had NO HEAT at all, to Steve and his consecutive visits 2 days in a row, to Casey, the General Mgr's very helpful visit, to Pepper coming to install a brand new furnace, to Pepper and Ruben's final visit to totally re-do my exhaust flue! See why I said it was a rollercoaster ride? LOL They were all so helpful, respectful, attended to details, cleaned up after themselves, provided intelligent... read full review
November 2025
Steve Solis was my technician today for routine, prepaid maintenance. Steve showed up early and was here busting his back for 2 hours. He was respectful of my home and family, informative, and stayed busy the entire time he was here. Exceptional service that has sold me as a repeat customer. I hope y’all take care of him and keep him on staff if able.
August 2024
I was pleasantly surprised at how quickly the HQ tech returned my call. (I called after hours) . The staff at HQ was polite and professional. I will definitely be a repeat customer.
I can't say enough about ALL the people at Service HQ!! It was a true rollercoaster ride full of many challenges yet each and every employee was SO good to me and a pleasure to work with!!
From my first phone call to Kena, letting her know I had NO HEAT at all, to Steve and his consecutive visits 2 days in a row, to Casey, the General Mgr's very helpful visit, to Pepper coming to install a brand new furnace, to Pepper and Ruben's final visit to totally re-do my exhaust flue!
See why I said it was a rollercoaster ride? LOL
They were all so helpful, respectful, attended to details, cleaned up after themselves, provided intelligent... read full review
Steve Solis was my technician today for routine, prepaid maintenance. Steve showed up early and was here busting his back for 2 hours. He was respectful of my home and family, informative, and stayed busy the entire time he was here. Exceptional service that has sold me as a repeat customer. I hope y’all take care of him and keep him on staff if able.
I was pleasantly surprised at how quickly the HQ tech returned my call. (I called after hours) .
The staff at HQ was polite and professional. I will definitely be a repeat customer.