“I LOVE this vet practice. We’ve been coming here for almost a year now after two failed attempts at two other area practices. We moved to SW Michigan from IL and struggled to find one that offered just the basic service you’d expect but we ended up with so much more from HERO. The Vets and techs are exceptional. I have never felt rushed with any of our three labs. I have never waited for an extended period of time, even if I wash there for a walk-in appt. And let me tell you, those walk-in appts are amazing.
We left our last vet because they told me the next available appt was 3 weeks after I told them I had a very sick dog. They said that without even flinching. No compassion. No other suggestion. No accommodation. I was done at that moment. And I found HERO.
It’s a bonus that it’s a brand new facility with state of the art equipment.
Worth every extra minute to drive from New Buffalo.“
“Dr Bloom and her staff are incredible. I’m emigrating back to Wales and she made sure my cat Margaret could emigrate with me. She brought her up-to-date on all her vaccines and completed all the necessary documentation for me to have my cat to fly with me and also the correct documentation for her to get through His Majesty’s Customs and to live in the United Kingdom. Her rates are more than reasonable and you can truly see how much each animal patient means to her.“