Best Heating & Air Conditioning / HVAC In Syracuse

“If you want your repairs done quickly and efficiently, call Ritter Electric, Heating, Cooling and Plumbing. From the people in their office to the technicians that come to your house, I have experienced nothing but amazing customer service from the entire staff. I recommend Ritter Electric, Heating, Cooling & Plumbing to anyone and everyone.“

“To start I would never recommend this company to anyone. TLDR: This company doesn't do what they say they will and will cause you more problems than they are worth. If you know anything more than them, they get mad and will not do anything to ever make it right. It took them 2 weeks to install may a/c unit. Not like 2 of waiting for the appointment I mean they took 2 weeks start to finish to install it. They were very minimal in the communication and basically was told that because they had other people on the schedule, they would have to fit me in where they could in order to finish the install. For this trouble they gave me an extra year of free servicing (2 visits a year 1 in the spring and 1 in the fall). 3 months later my crawlspace guys come out to inspected my crawlspace and find water in it because the installers who put in the unit that’s in the crawlspace unhooked my crawl space dehumidifier and hooked up their condensation pump without notifying me. Luckly my crawlspace guy was able to take care of the water and hook back up the dehumidifier pump. I had to call millers to come out and fix the now disconnected pump for the ac unit which took them a couple days to do. When they did come out the technician was able to hook it up to run off the AC's power but was unable to explain why this happened in the first place. after that this year around the 1-year mark I had a servicing inspection appointment, I was notified only a couple of days before my appointment that I was taken off the schedule and had to call to reschedule a new appointment. Never mind the fact that I had already scheduled a work around for my job to be there for this appointment and now on short notice figure it out. the explanation I got was that they had a lot of installs and replacements due to because of the heat wave and that I was a lower priority. Final after the year and half mark of the upstairs unit being installed (I have to units because of the house age, and it was either to run vents separate from the up and down stairs than off one unit.) I came upstairs to go to bed and found water on my floor and water coming from the ceiling. I quickly take care of the water on the floor and go into the attic to find the condensation drainpipe from the unit's pump leaking. It was press fit on in an unconditioned space. I stopped the ac unit to prevent further damage and call millers. It was after hours so I was unable to get ahold of someone until the morning which despite the AI robot answering machine they have and is difficult to use was expected. I called that next day and was able to get a technician to come out to the house but instead of coming between 12pm and 4pm like I was told he didn't arrive until almost 6pm and during that time frame I had to call for updates twice because of the lack of communication. I had asked during the appointment call if they would be covering the repairs for any water damage that occurred and was told the technician would know. After the technician arrived and saw the issue, he fixed the pipes so they wouldn't leak. I asked him about the water damage and if it was covered and he said he didn't know. I was told a supervisor would and was given the name of one to ask for. He also said he would leave a note in his report to have one call me about the damage since I had questions (No one called me which at this point I was not surprised since they don’t seem to look at their own notes). I call the next day and it took 2 hours before I call from the supervisor I was told contact. I was told he would call the main office and hoped to get me an answer by the end of the day or first thing Monday morning (it was Friday afternoon at this point). No call Monday morning so I had to call them and was told that the supervisor I call was unavailable due to a family emergency and that they would have someone contact me soon. Tuesday morning and still no call so I had to call them again (seeing a theme here) and was told someone would call me today. they did in the late afternoon and was told “

“We had a pinhole leak on some older copper plumbing - the Foyle guys showed up on time, as scheduled, and had us up and running in minutes. As another said, Foyle rocks.“