Sears Heating and Air Conditioning

Nov 2023

Check the BBB reviews for Sears Home Services before using this business (7,430 complaints filed in the last 3 years). It's a scam. 227 W Jefferson is a County Building with no Sears office in that building. Technicians are independent contractors using prepaid phones, everything else is handled overseas. Technician charged me $250 for washer repair. I wanted to pay by CC but he said I couldn't. It had to be check. He waited for me as I went to the bank and got a cashier's check since I don't have personal checks. I received a receipt an hour later to my email. Now I keep getting invoices and was told by someone at the call center that my check was declined (it's a...read full review

Sep 2023

The technician determined what was wrong with my LG refrigerator and ordered the part and scheduled an appointment for the install. I was charged for the part and labor/installation when the part was ordered. The part arrived and I installed it myself as the install appointment was a week away. I have contacted Sears HW to let them know my part arrived and I installed it, to produce a working appliance again. I have been trying to have the labor and install charges refunded since the technician didn’t actually perform the repair. And now I can’t get anyone on the phone. Going on 3 weeks since I requested my refund