I am extremely disappointed with the service I received at Ford. I brought my car in on Tuesday, 7/9/24, at 7:30 AM, expecting prompt attention and a quick turnaround. The following day, I authorized a battery change, assuming it would be a straightforward fix. However, what followed was a series of frustrating delays and poor communication. Despite my repeated calls every other day, I was consistently informed that they were waiting for a part from Michigan. The excuse was always the same: "no tracking number," so there was no way to estimate when the part would arrive. The lack of transparency and accountability was beyond frustrating. The overall service... read full review
March 2024
Brian got us in right away for oil change .He was very pleasant , friendly and obviously competent ! people are very friendly and helpful The coffee is super good as well as cupcakes! Love the bathroom it is A +++ in the bathroom world! Smells clean and fresh, plenty of paper products and the santitary pads are a woman's touch. i love the soap, it smells so good and is smooth to your hands! I like the no touch concept of the faucet. I always like going to Andy's Also, Chris Stagle is the BEST
February 2024
My service advisor Kris Tobin is the best. I told him I was planning on heading to Arizona that Monday morning when my service light came on. He checked the codes pretty much knew what the problem probably was on the spot.Found out it had a recall and it was repaired in a little over 24 hours. Thanks again Kris and everyone else that helped to get it done so quickly.
I am extremely disappointed with the service I received at Ford. I brought my car in on Tuesday, 7/9/24, at 7:30 AM, expecting prompt attention and a quick turnaround. The following day, I authorized a battery change, assuming it would be a straightforward fix. However, what followed was a series of frustrating delays and poor communication. Despite my repeated calls every other day, I was consistently informed that they were waiting for a part from Michigan. The excuse was always the same: "no tracking number," so there was no way to estimate when the part would arrive. The lack of transparency and accountability was beyond frustrating. The overall service... read full review
Brian got us in right away for oil change .He was very pleasant , friendly and obviously competent ! people are very friendly and helpful The coffee is super good as well as cupcakes! Love the bathroom it is A +++ in the bathroom world! Smells clean and fresh, plenty of paper products and the santitary pads are a woman's touch. i love the soap, it smells so good and is smooth to your hands! I like the no touch concept of the faucet. I always like going to Andy's Also, Chris Stagle is the BEST
My service advisor Kris Tobin is the best. I told him I was planning on heading to Arizona that Monday morning when my service light came on. He checked the codes pretty much knew what the problem probably was on the spot.Found out it had a recall and it was repaired in a little over 24 hours. Thanks again Kris and everyone else that helped to get it done so quickly.