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Reviews for Tommy's Express® Car Wash
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7950 IN-66, Newburgh, IN47630
(812) 203-0818
The customer service is great. The attendants were all really friendly and attentive. The car wash itself however wasn't the best. I got the most expensive wash and my tires weren't even clean or "shined" as the description suggested. My truck wasn't super dirty so I'm a little disappointed. The picture posted is about 7 minutes after the wash. I won't be going back. If it wasn't for the customer service they'd probably be getting 2 stars.
I changed it from 1 star to 5 star as Larry the manager did contact me and explain the reasons why the carwash was down. On those occasions that I went in to wash my vehicles and couldn't. Each time they were broke down, I was just unfortunately showing up at those times. Stroke of bad luck, I guess. Larry did make it right and was very nice to talk to and get the situation lined out. I hope they can get the equipment up and running better. But customer service definitely gets a 5 star.
I think the place us great. Good wash and j use it 2-3 times a week. My only issue is the vacs. Sometimes it is strong enough to suck a golf ball through a garden hose. Other times multiple vacs can’t pick up a small piece of paper. Frustrating because I have to get in vehicle and go to different vac and hope for the best.