Heating & Air Conditioning / HVAC near Monrovia

“Mr. Gibson Was very professional and informative. He assessed the situation quickly and accurately. He was able to make the necessary Repairs that needed to be done, andd in a timely fashion. All annoying very satisfied with theservices!!! I highly recommend!!“

“We have always been impressed with the service we’ve received at Polly’s. Every employee is helpful, respectful and kind. They are prompt when I schedule service and always make time to check our system when issues arise. A great hvac company!!!“

“Truly the best. I wish I’d known about him a decade ago… if so, I wouldn’t have wasted so much money on subpar services with big name companies. I cannot express the degree to which he went above and beyond for me.

Just for a bit of context… I have had the worst few months ever- bad news left and right, astronomical surprise expenses hitting, and things going wrong nonstop. Getting home from a long workday on a 90+ degree summer day to my house being 85 degrees inside was just about enough to make me lose it.

With the way my luck has been going, I was bracing myself for a couple grand minimum in AC repairs… an expense I absolutely didn’t know how I’d manage to afford.

Called several big name HVAC places. All of them that answered the phone were booked out until mid-late July. Most others were closed. Some places even had “after hours fees” just to speak to someone on the phone… not even for the actual service call! Crazy.

Anyway, Jerry picked right up on the first ring. I was crossing my fingers he’d have availability within a week or two, but to my extreme surprise, he said he’d be here in 20 minutes! I told him it was fine to come tomorrow- I didn’t want to interrupt his evening and I was surprised to have ann HVAC company even answered the phone this late in the day.
But he said, “Nope, that’s ok. I live nearby and I’ll be there. We’ll get ya cooled down and comfortable shortly.”
That was so kind I couldn’t believe it. Never had an HVAC company- or any company really- be so accommodating.

Anyway, he showed up right when he said he would and got the AC fixed right away. He was ao friendly, polite, and conversational. Just a really down to earth guy. He educated me on several ways to take care of and extend the life of my AC unit. I had no idea about some of the things he told me! No other places do that (likely because they want to keep cashing in on repairs).

The price he charged me so reasonable it legitimately made me emotional lol. I know that’s unbelievably silly. I definitely felt embarrassed for getting teary-eyed there for a moment, but at the time I was bracing myself for yet another bill I couldn’t possibly afford. When he told me what I owed, it was the first time in quite awhile I’ve gotten good news about something.

I feel so lucky to have found his number and called him. His was the last business line I was going to try tonight before giving up and dealing with an increasingly hot house for an indeterminate amount of time. I don’t ever really use this phrase, but the service I got tonight was truly a blessing. I’ll never call another HVAC company again. This is my go-to guy from here on out. I’ll recommend his services to everyone I know.

To whomever is reading this review right now: You’d be silly to call anywhere else. This is the guy you need to get in touch with.

Thank you so much, Jerry. Even though this review is super long, I can’t properly express how grateful I am.“

“Was our 2nd time using these folks. First place I thought of when AC went out in 90° plus heat. Came and quoted the following morning, had quote (with good better best opts) that night, and installed whole new system within a few days. It had a performance issue within a couple days. Let them know and they came back out to Northside the next day and resolved it with a smile - zero hastle needed. Lastly, price was more than competitive with no games are negotiation needed. Would highly recommend using them for HVAC needs.“

“Very happy with the work ethic of this company! I was impressed with the professionalism of even the younger guys who were super polite and respectful. They made sure everything was up to our standards down to the smallest things. Explained everything they did and how everything worked. We will definitely recommend them to everyone.“

“Doug was great to work with! We appreciated his honesty and trustworthiness throughout the process of replacing our HVAC system. He was able to get us a quote quickly, and then replaced the whole system two days later. We would definitely use him again and will recommend him to our friends and neighbors.“

“Had 2 systems installed by them them last July when we finished out upstair attic. They work great and heat and cool and make it very comfortable. The other night one of the systems flashed and error code and shut down. I called the them and left a message on the non emergency voicemail and expected a call back the following day since it was after hours. To my surprise I got a call back from them that night in less than an hour. I explained what was going on and told him the error code that had came up.he asked me a few questions and told me a few things I can check and do over the phone. This got the system reset and working again for me and he said that he would follow up the following day and schedule a service call if needed. Checked system the following day and everything was working as should. I was contacted the following morning and asked if everything was working and I told him yes everything is working as it should now. Thank you guys for the great customer service I will definitely give them a call when my system downstairs needs replaced or needs service in the future.“

“Buddy and Schuyler are very skilled, do prompt service and don’t hard pressure or intimidate. They were able to keep an old heat pump limping along until things could be arranged to get a replacement. They are able to answer any questions, provide a good attitude during the consultation and estimate phase and then come out and do conscientious work efficiently with very good value. There are many companies out there but this one is worth it and deserve very prosperous businesses from customers that want professionalism and quality.Services: HVAC system maintenance“

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“My AC wasn’t properly cooling and the Hardin team was able to come out within a few hours and quickly diagnose and fix my AC at a very reasonable price. Thank you!“

“My ac went out when I got home from work, it was 530 pm. I call and Andrew's heating and cooling and he came out that night at 7pm. He was then back the next morning installing a new ac unit and I had ac before noon. That response time and getting the job done means alot. Thank you“

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“Jonah was very professional and knowledgeable about the equipment he was servicing. He answered all our questions.“