Gruber Veterinary Services

Mar 2024

My senior dog was at end of life and in a dire situation. The staff was very respectful and took my little guy and treated him with kid gloves. They gave us all the time we needed to say good-bye. The doctor took the time and let us know what was going on with him. They took us right away. I would easily trust them again and am very thankful for their kindness.

Apr 2022

This is now called the Night Owl Urgent Care. I took my elderly dog there today. It was a great experience. The doctor explained everything and different prices were given, cost varied, prices are based on how I depth you want my animal treated. The options were explained thoroughly, which made me very comfortable at making a choice based on my financially situation and what I thought would be best for my dog. If you have kept your pets to the senior age before you know it's expensive. I consider what I paid very reasonable on the service rendered

Sep 2020

The care my cat got was great and the staff and doctor were so nice. This is why this review is three stars. If I had to rate the clinic's set up, it was negative stars. The administration/organization of this clinic is horrible. In COVID, you can't go inside into the clinic. You come with your animal and wait in the car. You call them to check in. This would be fine if they had technology that actually worked and They really, really need to get a new phone line. The line rings busy if the staff is on the line; you just need to keep calling until you get lucky enough that someone answers. This can take 15 minutes, and it's just a rush to check in against all other callers--even if you got there first. The wait wasn't horrible; it was 45 minutes. I brought my kitty up to the side and dropped him off. I then waited to hear from the doctor. They called me when they were conducting the medical exam and they told me what was wrong. That was about 30 minutes after he went in. The doctor recommended some medicine and that was it. The doctor said I would be out within a matter of minutes, so I decided not to leave and waiting in the parking lot. I got a call regarding payment about 15 minutes later and gave my CC information. I assumed again that they were running my card and it would only be a matter of minutes before my cat was in my arms. I was pleased and hoping to take my kitty home, as he was very scared and in a lot of pain. I knew that they needed to prepare some of the medications so I gave them time. Fastforward 1.5 hours. I finally call the clinic to see what's going on. I still don't have my cat (who is probably terrified). The staff hadn't yet run my invoice, and they were still "processing" my card. It doesn't seem like this is their fault because I think there might just be two people running the entire operation. The clinic needs to hire more people to help out the staff. However many people they have now is clearly not enough and their technology is super outdated. While I was pleased with the medical exam and care we received, the experience was SUPER negative because of these administrative problems.