Absolutely terrible service. The lady at the reception is rude and condescending. Technician missed an appointment window and no call was received for 48 hours. When I called to schedule, she set another appointment for a week out. When I asked for something sooner since it was their missed appointment, she was rude and condescending. No apologies, no “let us take care of you”. More of a “so what if we missed an appointment, deal with it” attitude. Terrible customer service. Only had to deal with them because warranty service chose them. She has no business being in customer service. Unless she owns the business, she should be fired immediately. And if... read full review
April 2024
DO NOT USE THIS COMPANY. if they were assigned through your home warranty, they come out to only collect the deductible/service fee and never come back. That’s the scam. Kristopher Miller (owner) showed up with no tools in hand looked at my dishwasher and said it needed a part. He said he will order the part and be back in 2 days. Well he never showed up. So a couple weeks later I called and a woman answered. She scheduled another appointment (not realizing they had already been to my house). When Kristopher showed up (the second time) again with no tools in hand, he must’ve recognized me and said he had the wrong part and would expedite the order. Obviously that... read full review
February 2024
DO NOT USE THIS COMPANY. Had to go through them with our home warranty. They do not answer phone calls. Are not reliable. Do not take their time during the appointment. Will take your money & never respond again. If I could rate a 0 I would. Really felt like a scam the entire time. Not worth the “discounted” replacement through the warranty company. We paid someone else to come take care of the issue it was that terrible!!
Absolutely terrible service. The lady at the reception is rude and condescending. Technician missed an appointment window and no call was received for 48 hours. When I called to schedule, she set another appointment for a week out. When I asked for something sooner since it was their missed appointment, she was rude and condescending. No apologies, no “let us take care of you”. More of a “so what if we missed an appointment, deal with it” attitude.
Terrible customer service. Only had to deal with them because warranty service chose them. She has no business being in customer service. Unless she owns the business, she should be fired immediately. And if... read full review
DO NOT USE THIS COMPANY. if they were assigned through your home warranty, they come out to only collect the deductible/service fee and never come back. That’s the scam. Kristopher Miller (owner) showed up with no tools in hand looked at my dishwasher and said it needed a part. He said he will order the part and be back in 2 days. Well he never showed up. So a couple weeks later I called and a woman answered. She scheduled another appointment (not realizing they had already been to my house). When Kristopher showed up (the second time) again with no tools in hand, he must’ve recognized me and said he had the wrong part and would expedite the order. Obviously that... read full review
DO NOT USE THIS COMPANY. Had to go through them with our home warranty. They do not answer phone calls. Are not reliable. Do not take their time during the appointment. Will take your money & never respond again. If I could rate a 0 I would. Really felt like a scam the entire time. Not worth the “discounted” replacement through the warranty company. We paid someone else to come take care of the issue it was that terrible!!