Home Services at The Home Depot

Oct 2023

Good afternoonIt has come to my attention that a particular associate is always there when I go into the store and she is very kind and extremely helpful, always all over the place filling carts and will still stop everything to help anyone in need.But lately I have noticed that she has constantly been yelled at by what seems her supervisors every other time I have been there. Not too sure why, but when she notices there’s people around, she flushes red and doesn’t speak to anyone. I have become concerned because she never stops working, whether she’s helping or loading carts with merchandise, she doesn’t seem to ever be still, yet if you walk halfway through...read full review

Mar 2023

Their floor service are terrible. I been up there 13 different times because they messed up my order. First they sold me commercial carpet instead of residential and told me it was residential. Had to take that back. They also measured my rooms 3x but lost one measurement. They claim that they have professional people doing the work but it's a third part company with no sign on their beat up vane which has old carpet mixed with new so you might get fleas or bed bugs because they don't wrap the carpet. They also got my contact information wrong also. After many trips to the store they finally installed carpet but mixed up the rooms even after they were told which rooms to do. Complained to management and said they won't do anything that it's my fault that they installed the wrong rooms. Maybe if you get real contractors who speak and understand English maybe they would get it right. Will never use their services again

Jan 2023

I walked in sooo excited to purchase my new refrigerator, since I had been contemplating on it for months. I ordered my refrigerator with Alexandra. She was very helpful with my order and deliver, however, I noticed when I got to the car she ordered the wrong item. I immediately went back in and she was able to rectify the issue. I was a little upset because it took up my time but she was not the reason for my 2 stars. Now I love coming to this Home Depot, however, I notice there are a lot of younger adults working here - Great! When there is a customer standing at the station, there should not be as many personal side conversations or even several curse words being thrown out loudly. I couldn't believe the quality of customer service that was being presented while I was standing at the customer service desk. Please work with employees on how to conduct themselves when there are customers at their station.