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Jan 2024

I have a Lexus car they took for fix from 6 months now they are not finish yet since from that time and whenever I m try to reach to them they are so rude and I have no help from them I have no other car so I been paying Uber so plz guys carful from them I don’t like how they talk with me and my Hasbend Don’t go to them this is bad experience for me to give my car with them and they don’t help bad bad bad company I got sick from stress ???

Dec 2023

This was an atrocious experience and I hope this review provides some sort of transparency for those looking for a repair center, since the business did not provide any transparency whatsoever. We had a backing accident earlier this year. It was a preventable incident, but it happened and created a dent that we needed fixed. We backed our work truck into our personal truck in the farm drive. The speed was less than 5 mph. This created a large dent in the rear driver side quarter panel. Our insurance said we needed to take the truck to a "Ford certified" repair center because of aluminum. We were given choices and chose Tom Wood Collision Center because of the Tom Wood name. We reached out, they provided an estimate to insurance for the cost (understanding that there may be additional costs) of a little over $3,000. Insurance approved it. We set an appointment to drop it off and go over the process (which got moved to later but that is not the issue). In September, we drove the truck down and dropped it off and met with an "estimator." They stated they would text every T/Th with updates on the repair status. That lasted for two weeks. We reached out and kept getting replies such as: "Coop's hours were changed and he is off today but we will have him get back to you." Or, "Sorry about the delay. We are changing your text days to M/W." Eventually, over two weeks after they took possession of the truck, we were notified they were actually disassembling it to "look for hidden damage." (read: charge more money.) We were actually notified by the insurance company of the completion of this step because they sent a notice that they had only approved a portion of the additional $6,000 in "hidden" damages. After nearly 9 weeks of having the truck, we finally set our own date to retrieve it and received a message that it was going for spray lining. We asked for them to hold off on that and just give us the truck. They did not. They knew we were arriving yet the truck was not available. Once they retrieved the truck from spray lining, they stated it needed washed. TWO hours later, when it felt that they were intentionally dragging their feet to prove some point, we recruited a manager. We finally left the premises with the truck at 1:15pm (nearly 5 hours after we arrived to pick it up) after being required to pay nearly $3,000 out of pocket to cover even more charges that they found and would send to insurance. We ultimately ended up nearly $2,000 out of pocket for expenses such as a 2.5 hour "airbag" inspection due to a "collision" and a "seatbelt" inspection. I understand charges that are in addition to or over and above what insurance will cover but to have the final invoice inflated by over two times the original estimate was completely unreasonable. Do your due diligence. This company is completely non-transparent. They lack in adequate communication and overcharge. Buyer beware.

Sep 2023

On 22JUN2023 I left my 2014 Audi Q7 with Tom Wood Collision (TWC) so they may repair the vehicle from being hit by someone earlier in the year. At the time I dropped off the vehicle, the employee (Coop) instructed me that they would need to disassemble the vehicle in the area where the vehicle was struck, in order to generate a quote. He stated he would submit the quote to the insurance company and any additional information they needed. Since I was working with the insurance of the other driver, TWC had to generate a quote to submit to the insurance company. I was initially informed by the insurance company that they would cover the cost of the repair since I had already taken the vehicle to another body shop who generated a quote per the insurance company's request. 29JUN2023 TWC submitted the quote to the insurance company. 11JUL2023 the insurance company initially stated that based on the quote from TWC they would total the vehicle and they would take ownership. I requested that they reevaluate my case since I was informed that the vehicle would be repaired, and my family preferred the vehicle to be repaired. They agreed to reevaluate. On 28JUL2023 I was informed that they still determined that the vehicle would be total loss, but I could keep ownership of the vehicle. On 28JUL2023 I informed Coop at TWC of the insurance company's decision. He informed me that they cannot repair a total loss vehicle. As a result, I informed him that I would have the vehicle towed to a different collision center for the repair. He informed me that in order for the vehicle to be released to a towing company the balance of the bill would need to be paid. I was aware of any bill since they failed to inform of such. I asked what the bill amount was. He stated he would need to make that determination and call me back, which he never did. I called Coop on 31JUL2023. He informed me that the invoice was for $7489.42. I asked what the invoice consisted of. He stated it consisted of labor to disassemble the vehicle, an alignment, administrative fees, and a storage fee. I requested that he email me the invoice which he never did. On 31JUL2023 I called TWC and asked for a manager, and they transferred me to Josh P. at which time I left a message. The manager called me back on 03AUG2023. He stated that he reviewed the invoice, and I was given the incorrect balance. He stated the invoice was $2269.96. I informed him I would need to discuss with my family what we wanted to do. I called Josh on 04AUG2023 and left a message. I called Josh on 07AUG2023 and left a message. I called Josh on 08AUG2023 and left a message. I called Josh on 09AUG2023 and left a message. I called the general office number on 09AUG2023 and spoke to Rhonda (Customer Service) who was not able to help me but did inform me that Josh was out and would not return until 14AUG2023 and I would hear from him then. I did not hear from Josh on the 14AUG2023. I called Josh on 15AUG2023 and left a message. I called Josh on 17AUG2023 and left a message. I called Josh on 21AUG2023 and left a message. Josh finally called me on 22AUG2023. He stated he would send the invoice to my email, which he did. I reviewed the invoice. I called Josh on 23AUG2023 and left a message. He called me back and I informed him that I would be willing to pay all fees except for the storage fee of $975. This is due to extremely poor service, TWC failing to inform me of any fees and my family being without our family vehicle, while the insurance company and TWC came to a decision. He stated that he would not reduce the invoice balance. Since they had vehicle, I had to pay the invoice so I could get my vehicle to a collision center so it could be repaired. The vehicle was disassembled in several pieces. I had to load all the parts to my truck myself. Not one person helped load any of the parts. Once the vehicle was towed and we started assessing the parts we learned they did not give us the door panels. Therefore, I had to make a second trip from Greenwood to TWC again. Please avoid this place.