We have had a great experience with Pool City and I’d highly recommend them for anyone interested in getting a new pool put in. We’ve had some issues here and there over the past couple of years but Pool City office staff has been top notch in terms of customer service, timely responses, friendliness, etc. Tina in the office among the rest of the folks I’ve dealt with at the store along with the technicians have been fantastic to work with. Most issues we’ve had have been addressed same day. We have a couple of neighbors that went with two separate pool companies for their pools and they’ve had nothing but terrible things to say about the customer service at... read full review
July 2024
Pool city came out and replaced my pool pump motor which was pretty old and going out. They gave me a better option instead of replacing the whole pump and their guy that came out was friendly and did a great job & very quick.
June 2024
Very good customer service but we somehow got lost in the computer. We bought the pool from them about 35 years ago and for some reason, our name was not in the database. Other than that, everything is great.
We have had a great experience with Pool City and I’d highly recommend them for anyone interested in getting a new pool put in. We’ve had some issues here and there over the past couple of years but Pool City office staff has been top notch in terms of customer service, timely responses, friendliness, etc. Tina in the office among the rest of the folks I’ve dealt with at the store along with the technicians have been fantastic to work with. Most issues we’ve had have been addressed same day. We have a couple of neighbors that went with two separate pool companies for their pools and they’ve had nothing but terrible things to say about the customer service at... read full review
Pool city came out and replaced my pool pump motor which was pretty old and going out. They gave me a better option instead of replacing the whole pump and their guy that came out was friendly and did a great job & very quick.
Very good customer service but we somehow got lost in the computer. We bought the pool from them about 35 years ago and for some reason, our name was not in the database. Other than that, everything is great.