Pinnacle's billing is a nightmare. My insurer issued Explanations of Benefits reducing the charges to the contracted allowed rates for my 2 kids AND made payments to Pinnacle. Despite hours and hours of my time on the phone over 4 phone calls to fix the issue, Pinnacle says "it's under review" but still does not recognize the insurer payments or EOBs and will not even allow me to send them the EOBs (I have copies and offered 4 times to send them in case they can't find them). They continue to send me harassing invoices claiming I owe amounts I don't owe because they were reduced by my insurer and FULLY paid by my insurer. It's absolutely... read full review
December 2019
Unfortunately since being bought out by Pennicle expect overbooking and long waits even in the mornings. Expect at least a wait of an hour. This establishment is now all business and not about patient care. The almighty dollar is what it’s about now. Also, the nurse practitioner is a complete nut job and also very terse and rude.
November 2019
I really liked this place, and I'm picky. I wanted to go to a derm that can look at suspicious moles etc. and can treat serious skin conditions but that can also do fun things like Botox. I went to NP Smith and he was extremely nice and professional and also really knowledgeable about everything. He took the time to explain in detail what the plan was and I didn't feel rushed at all. The building was nice and they had a little area for the kids to play in. I will absolutely be back.
Pinnacle's billing is a nightmare. My insurer issued Explanations of Benefits reducing the charges to the contracted allowed rates for my 2 kids AND made payments to Pinnacle. Despite hours and hours of my time on the phone over 4 phone calls to fix the issue, Pinnacle says "it's under review" but still does not recognize the insurer payments or EOBs and will not even allow me to send them the EOBs (I have copies and offered 4 times to send them in case they can't find them). They continue to send me harassing invoices claiming I owe amounts I don't owe because they were reduced by my insurer and FULLY paid by my insurer. It's absolutely... read full review
Unfortunately since being bought out by Pennicle expect overbooking and long waits even in the mornings. Expect at least a wait of an hour. This establishment is now all business and not about patient care. The almighty dollar is what it’s about now. Also, the nurse practitioner is a complete nut job and also very terse and rude.
I really liked this place, and I'm picky. I wanted to go to a derm that can look at suspicious moles etc. and can treat serious skin conditions but that can also do fun things like Botox. I went to NP Smith and he was extremely nice and professional and also really knowledgeable about everything. He took the time to explain in detail what the plan was and I didn't feel rushed at all. The building was nice and they had a little area for the kids to play in. I will absolutely be back.