Seriously 24-7 LLC Plumbing, Sewer, Drains

Seriously 24-7 LLC Plumbing, Sewer, Drains in Brownsburg, IN is a plumbing company that prides itself on being available 24/7 to help with plumbing emergencies. They have a reputation for being the only plumbers available on weekends with a short arrival time, as opposed to other companies that may take several hours to arrive. They are able to detect and fix issues promptly, such as a broken hot water line slab leak, which was much appreciated by one customer with a family of six. However, there were a few areas where customers felt improvement was needed. Firstly, some customers believe that the rates and charges for certain services are higher than necessary, with post-emergency research indicating that their hourly rates and services are on the higher end compared to other plumbers in the area. Secondly, the owner, Jason, was described as not being the most pleasant individual to interact with during a plumbing emergency. He seemed irritated with being asked questions or having anyone speak with him, and within minutes of being on site, he started attempting to upsell a new water softener system. While his technicians were friendly, courteous, and knowledgeable, some customers recommend not having Jason on site unless necessary. Lastly, invoices from Seriously 24-7 were described as deceptive, with the company attempting to sneak in a yearly membership under the guise of saving money in the long run. While some customers are not opposed to memberships with plumbing or HVAC businesses, they recommend being transparent about why the membership is there and what the benefits are. Despite these areas for improvement, Seriously 24-7 LLC Plumbing, Sewer, Drains has received positive feedback for their quick response, hard work, and professionalism. They were able to install a new water heater the next day after a burst, and clear tree roots from a main line to prevent backups in the house. Overall, customers are grateful for the successful resolution to their plumbing emergencies, although some are unsure if they would seek out this business again for regular plumbing needs.