Seriously 24-7 LLC Plumbing, Sewer, Drains

Seriously 24-7 LLC Plumbing, Sewer, Drains in Brownsburg, IN is a plumbing company that takes pride in being available 24/7 for plumbing emergencies. They are known for being the only plumbers available on weekends with a short arrival time, unlike other companies that may take several hours to respond. They can quickly detect and fix issues, such as a broken hot water line slab leak, which was greatly appreciated by a customer with a family of six. While there are positive aspects, some areas for improvement have been noted by customers. A few customers feel that the rates and charges for certain services are higher than necessary, with post-emergency research showing that their hourly rates and services are on the higher end compared to other local plumbers. Additionally, the owner, Jason, has been described as not the most pleasant person to interact with during plumbing emergencies. He sometimes appears irritated when asked questions and has been known to upsell a new water softener system shortly after arriving. However, the technicians, including Colty and Antoneo, have received praise for being punctual, informative, kind, and knowledgeable. Customers have suggested providing business cards or magnets for these technicians to share their information. Invoices from Seriously 24-7 have been viewed as deceptive by some, as the company attempts to include a yearly membership under the guise of saving money long-term. While some customers are open to memberships, they recommend clear communication about the membership's purpose and benefits. Despite these concerns, Seriously 24-7 LLC Plumbing, Sewer, Drains has received positive feedback for their quick responses, hard work, and professionalism. One customer noted that Jason was extremely helpful during a stressful situation, quickly investigating a possible gas leak when other companies did not respond. Overall, customers are grateful for the successful solutions to their plumbing emergencies, although some may hesitate to choose this business for regular plumbing needs.