Cynthia Yingst, DDS - Grove Dental Associates

Feb 2024

This is a follow up to the Better Business Bureau regarding my complaint with Grove on my procedure that went bad. Per the BBB, I will now file complaints with the Attorney General's Office, any regulatory agencies for this industry, and/or the Federal Trade Commission (ftc.gov) Dear Jim Robinson: This message is in regard to your complaint submitted on 1/21/2024 against Grove Dental Associates - Wheaton. Your complaint was assigned ID 21178544. Thank you for taking the time to inform us of your experience with this business. Please make note of the case number above and refer to it in all future communications with BBB® regarding this matter. We regret to inform you that the Better Business Bureau has closed your complaint because we have not received a response from the business. The failure to respond to your concerns is taken quite seriously and may negatively impact their rating with BBB so that other consumers are informed. You may also contact your Attorney General's Office, any regulatory agencies for this industry, and/or the Federal Trade Commission (ftc.gov) to file a complaint as well. Depending on the nature of your concerns, you may wish to seek legal advice. Sincerely, Customer Relations Representative Better Business Bureau® 121 W Wacker, Suite 2000 Chicago, IL 60601 312-832-0500

Aug 2023

Today I recieved a letter from Grove Dental in Wheaton stating from Dr Andrew Matta that my children were no longer welcome at Grove. Mind you we have Ben patients there for 12 years. Their reasoning per Sherry the office manager at the Wheaton location is because no payment has been made on my daughters braces since 2022, in which I have a contract with them and they are suppose to charge my card monthly but THEY have not. once I brought up "why is that my fault", then I was told that because we did not have a procedure done by an oral surgeon that is another reason we were let go. it was a suggested procedure, I was not aware that we were being forced to have something done that we did not see that it was imperative to have done. So, they let both my kids go from the practice who already had their braces done with them, they've already been paid from insurance, they have been taking monthly payments on a cc for one child, but not the other. We also were NEVER told or NEVER asked for any type of payment for the last year and we are there every 6 weeks. So never being asked for any payment for over a year or sent any type of letter and they just decide to say find a new orthodontist . Unbelievable!

Aug 2021

The office just called me 2 days before my appointment to cancel, and the only options that I was offered was tomorrow, or January when they had already delayed me from a 6 month appointment to a 7 month appointment, I work in healthcare and the patients always come first even if we need to work late to make it work, this is very poor customer service on their part and really shows a lack of caring about their patients.