There was a noticeable lack of attention to detail, a laissez faire attitude about customer service and no updated technology to run a video of pictures honoring my father’s life (we had to bring our own technology to make the slide show possible). The other service sharing the space was allowed to smoke in front of the building so our guests had to walk through impassible clouds of smoke to enter the building (which many guest complained about), their guests were allowed to run (literally)into my father’s service and had to be asked to leave by our family. We also asked that the other family’s guests not be allowed to eat the food and refreshments we had brought... read full review
October 2017
Warning, you should be very wary of Laird. After reading this, do not say you weren't forewarned about Laird's underhanded strong-arm tactics to bully you into paying the same bill twice (aka double-dipping). It is with a heavy heart that Laird has forced me to dig up my deceased father's painful memories so that I can experience fresh wounds once again. I strongly recommend you seek a different funeral home. This entire experience has been incredibly painful creating additional unnecessary emotional heartache. Here's the facts: On February 3, 2012, my father died suddenly, on February 28, 2012, I paid Laird funeral home of West Dundee the full... read full review
There was a noticeable lack of attention to detail, a laissez faire attitude about customer service and no updated technology to run a video of pictures honoring my father’s life (we had to bring our own technology to make the slide show possible). The other service sharing the space was allowed to smoke in front of the building so our guests had to walk through impassible clouds of smoke to enter the building (which many guest complained about), their guests were allowed to run (literally)into my father’s service and had to be asked to leave by our family. We also asked that the other family’s guests not be allowed to eat the food and refreshments we had brought... read full review
Warning, you should be very wary of Laird. After reading this, do not say you weren't forewarned about Laird's underhanded strong-arm tactics to bully you into paying the same bill twice (aka double-dipping). It is with a heavy heart that Laird has forced me to dig up my deceased father's painful memories so that I can experience fresh wounds once again. I strongly recommend you seek a different funeral home. This entire experience has been incredibly painful creating additional unnecessary emotional heartache. Here's the facts: On February 3, 2012, my father died suddenly, on February 28, 2012, I paid Laird funeral home of West Dundee the full... read full review