Damage Restoration in Waukegan

“I have used Rainbow many times over the years. Twice for storm water in my finished basement and many times for carpet and upholstery cleaning. I would not use anyone else. The office staff is very kind and knowledgable. In an emergency they’ve been here for me. Their technicians know what they’re doing and are experts at their craft. They cleaned my carpets and some upholstery today, and it’s 100 degrees outside. As always they did an exceptional job even in this extreme heat. Love this company.“

“This our 2nd time working with Roto-Rooter and I will say both times have been good experiences. Today Anthony came out and took great care of us. Having your toilet rodded out can be traumatic. But he handled it professionally and never made us feel bad about the grossness that was inside. He treated it like another day in the field. Thank you ?“

“TLDR: Guys like Bob & Austin create customer loyalty by exceeding expectations, and doing it with a smile.I’m writing this review to share my opinion of work done by Austin Millichamp and Bob Grassfield, who came to the rescue after my restoration & rehab project fell through the cracks. I’ve been in the real estate investing business for 20 years and I know a good team when I find one. The team (Austin & Bob) I had was 2nd to none.My townhouse in Vernon Hills flooded in August 2023. The restoration team came to clean-up and tear-out everything ruined by the flood including drywall, HVAC, etc. For putting it all back together, the insurance company recommended I call Paul Davis Restoration. The office assigned Austin Millichamp to assess the situation and start the reconstruction process. Working with Austin was great. He is friendly, knowledgeable, and accommodating. Austin understood the situation I was in, and he made the extra effort to meet me on my schedule to review the project and fix the mess. I still remember, during a meeting at a Starbucks, he said “I feel terrible that your project is taking so long and I’m going to get your unit fixed as fast as we can”. That made me feel very confident about working with Paul Davis.Austin completed his piece and handed the project over to Bob Grassfield, who promptly reached out and met me at the unit to review the project. I enjoy working with Bob. He is polite, communicative, experienced, and he rolls with the punches. We discussed all the options for rebuilding the unit, and he was able to offer suggestions where I wasn’t sure about something. As I mentioned, I’ve been in real estate a while and worked with many GC’s. Bob is one of the best from technical knowledge, administrative push-through, and customer service perspectives. As a business owner, I know it's very hard to find someone who is such an expert and also so good with customers.We finally finished in MAY 2024. All-in-all, I’d say Auston and Bob not only saved the day, but created a loyal customer for Paul Davis. They took a high-value customer that was going out the door, and turned me into a believer. As a business owner, I would do everything in my power to hold onto guys like this. Incentives based on happy customers is a good way to start, and I promise you THIS customer is very happy.Best,AK“