The tech Marco was great. Furnace was going on and off last month. He took his time and diagnosed the problem. Then contacted the manufacturer to see if parts were warranty. They weren't but he was able to repair the furnace at a very reasonable price and it's working great. Also he answered all my questions and gave a follow-up call. Will definitely use again.
March 2022
The service in 1 word...PROFESSIONAL! I called Network because my outdoor heater went out. I explained that the heater was not imperative at the moment but I was planning to use it in the near future. Within 2 days, David was at my home. David worked tirelessly to troubleshoot the problem and dug deep enough into the problem to detect a hidden piece that even the manufacturer wasn't aware of. He recognized that a part needed to be replaced but had ruined another part. David indicated that he would have to return for another visit. One thing that I appreciated was that, although we don't use the space this time of year, he put everything back the way it should... read full review
March 2021
The service in 1 word...PROFESSIONAL! I called Network because my outdoor heater went out. I explained that the heater was not imperative at the moment but I was planning to use it in the near future. Within 2 days, David was at my home. David worked tirelessly to troubleshoot the problem and dug deep enough into the problem to detect a hidden piece that even the manufacturer wasn't aware of. He recognized that a part needed to be replaced but had ruined another part. David indicated that he would have to return for another visit. One thing that I appreciated was that, although we don't use the space this time of year, he put everything back the way it should... read full review
The tech Marco was great. Furnace was going on and off last month. He took his time and diagnosed the problem. Then contacted the manufacturer to see if parts were warranty. They weren't but he was able to repair the furnace at a very reasonable price and it's working great. Also he answered all my questions and gave a follow-up call. Will definitely use again.
The service in 1 word...PROFESSIONAL! I called Network because my outdoor heater went out. I explained that the heater was not imperative at the moment but I was planning to use it in the near future. Within 2 days, David was at my home. David worked tirelessly to troubleshoot the problem and dug deep enough into the problem to detect a hidden piece that even the manufacturer wasn't aware of. He recognized that a part needed to be replaced but had ruined another part. David indicated that he would have to return for another visit. One thing that I appreciated was that, although we don't use the space this time of year, he put everything back the way it should... read full review
The service in 1 word...PROFESSIONAL! I called Network because my outdoor heater went out. I explained that the heater was not imperative at the moment but I was planning to use it in the near future. Within 2 days, David was at my home. David worked tirelessly to troubleshoot the problem and dug deep enough into the problem to detect a hidden piece that even the manufacturer wasn't aware of. He recognized that a part needed to be replaced but had ruined another part. David indicated that he would have to return for another visit. One thing that I appreciated was that, although we don't use the space this time of year, he put everything back the way it should... read full review