About Northwestern Medicine Sycamore Gateway Drive
Northwestern Medicine Sycamore Gateway Drive is a part of the healthcare system that includes five hospitals ranked among “America’s Best” by U.S. News & World Report. The staff at this location are praised for their great work, with specific mentions of Dr. M Morker, a nurse named Kelly, and a phone representative named Ruby who were all commended for their kindness and attentiveness. However, there is a notable concern about understaffing, with reviewers expressing that there are not enough employees to provide adequate care. Despite this issue, the patient service provided by Tammy was highlighted as exceptional and going above and beyond to meet the needs of her patients. Overall, Northwestern Medicine Sycamore Gateway Drive offers high-quality medical care, but there is room for improvement in terms of staffing to ensure the best possible patient experience.
I recently had my yearly physical. I was pleasantly surprised at how much time my doctor spent meeting with me during my appointment. However, I am very displeased that upon reviewing my bill I saw that I had an office/outpatient established patient (30-39 minutes) add on charge. I find it very frustrating that in order to have a thorough appointment with my doctor, I now have to pay $144.68 out of pocket. My insurance did cover the normal amount billed for the preventive visit.
My son has been going there since his was born and is now 5. Dr. M Morker is amazing. Her nurse (Kelly I do believe her name is) is always so kind and so good with my son. Today I called to receive a copy of his physical from last year and Ruby helped me on the phone and she was just the most pleasant person I've had the pleasure of dealing with! She was so positive and really a genuinely kind person. Keep up the good work I'm so pleased with my services.
After so many struggles for hubby aptTammy Jerald went above and beyond to make it right. Was on it and called me back to make sure it happen!! We need more Tammy’s her patient service was above and beyond!! Thanks Tammy