I would give the doctors and medical staff a 6 star review, but the phone receptionist is really undertrained. No matter what you call for, surgery, glasses, appointments, questions about services there is a clear lack of knowledge. She does not know if they do that service Its listed on their website they DO offer that treatment. No clue if they charge for a consult, says she will ask that person, long silences and will not transfer me to someone who DOES know. She takes a message and says 'the person who knows more' will call back. Do better, please?
September 2023
At the first appointment which was a consultation, I walked in & I liked the fact that I was able to check myself in. It was super easy & no problems doing that. I was seen by Dr. Kaplan who was nothing but amazing when he first looked at my eye for the chalazion I've had on my eye for months. He listened to my concerns & answered any questions I had & recommended surgery which is something I wanted & agreed with Dr. Kaplan. The nurse/receptionist for Dr. Kaplan did tell me that it could be a while before they are able to get me in because of insurance approval & didn't know how far out they were scheduling. I first seen Dr. Kaplan on... read full review
September 2023
Although I suffered some unexpected pain during my first cataract surgery, my overall reaction to the entire experience was a positive one. This was due in large part to the skilled and attentive care of the pre-op RNs who robed me, took my vitals, and filled me in on what to expect. They also snugged me into a warm blanket to help sooth my anxiety, evidenced by my elevated blood pressure. Their names are Nancy M. and Sherry P. One of the qualities that I appreciated in both of them, often absent in other health care professionals, was their lack of condescension. They treated me as if I might actually have a brain in my head, sharing my numbers with me and not belittling... read full review
I would give the doctors and medical staff a 6 star review, but the phone receptionist is really undertrained. No matter what you call for, surgery, glasses, appointments, questions about services there is a clear lack of knowledge. She does not know if they do that service Its listed on their website they DO offer that treatment. No clue if they charge for a consult, says she will ask that person, long silences and will not transfer me to someone who DOES know. She takes a message and says 'the person who knows more' will call back. Do better, please?
At the first appointment which was a consultation, I walked in & I liked the fact that I was able to check myself in. It was super easy & no problems doing that. I was seen by Dr. Kaplan who was nothing but amazing when he first looked at my eye for the chalazion I've had on my eye for months. He listened to my concerns & answered any questions I had & recommended surgery which is something I wanted & agreed with Dr. Kaplan. The nurse/receptionist for Dr. Kaplan did tell me that it could be a while before they are able to get me in because of insurance approval & didn't know how far out they were scheduling. I first seen Dr. Kaplan on... read full review
Although I suffered some unexpected pain during my first cataract surgery, my overall reaction to the entire experience was a positive one. This was due in large part to the skilled and attentive care of the pre-op RNs who robed me, took my vitals, and filled me in on what to expect. They also snugged me into a warm blanket to help sooth my anxiety, evidenced by my elevated blood pressure. Their names are Nancy M. and Sherry P. One of the qualities that I appreciated in both of them, often absent in other health care professionals, was their lack of condescension. They treated me as if I might actually have a brain in my head, sharing my numbers with me and not belittling... read full review