Merts Heating & Air Conditioning

Merts Heating & Air Conditioning, established in 1952, is a reliable provider of HVAC services in Steger, Illinois, and the surrounding areas. The company offers various services, including heating and cooling installation, repair, maintenance, and indoor air quality solutions. Their certified technicians are available 24/7 for emergency services to ensure comfort in homes and businesses year-round. Customers have shared a mix of experiences with Merts Heating & Air Conditioning. Many appreciate the friendly and concerned service they receive. One customer noted satisfaction with the service provided by a technician, highlighting his patience in answering questions and providing clear explanations, including sending pictures of the work done. However, some customers have expressed concerns about the pricing and service quality. One long-time customer mentioned that while the service call was reasonable, there are worries about the company's local reputation regarding pricing. Another customer reported frustration during a service call, describing a technician from Four Seasons as rude and pushy, particularly when discussing additional services. This customer felt uncomfortable with the technician's negative comments and aggressive approach, which led to an unpleasant experience. Despite the mixed feedback, Merts Heating & Air Conditioning continues to be a prominent choice in the community. Their long-standing presence and commitment to HVAC services are evident, though the company may need to address concerns regarding technician behavior and customer service to maintain its reputation.