The employees are so nice to work with. They truly go out of their way to make sure you are comfortable with what they are doing, doing extra things like washing my dirty car when they were done changing my oil, using discount coupons ai had received in the mail from Audi. Even nice to wait there as they have coffee, cold drinks, healthy snacks to munch on & comfortable chairs & tables to wait. I truly have not had that kind of experience with any other car repair companies.
September 2024
I just needed a top off of my oil and Collin had me in and out as quick as can be without an appointment! I always have a great experience at the St. Charles Audi Service department, so glad they opened in our town.
September 2024
My first visit to Audi Exchange St. Charles exceeded my expectations for my A6 10,000 mile service. I was met by my service manager Jason who greeted me on arrival for my 1:00 appointment. Approximately 15 minutes into my appointment I received an email with a video recording of the tech working on my car narrating all that he looked at and the status of those items. This was very cool. It also indicated to me that my car was immediately being worked on. (My 90 minute appointment was actually much shorter) Shortly after Jason joined me in the waiting area to review the check list. He informed me that all that needed to be done was the car wash. Soon after another representative... read full review
The employees are so nice to work with. They truly go out of their way to make sure you are comfortable with what they are doing, doing extra things like washing my dirty car when they were done changing my oil, using discount coupons ai had received in the mail from Audi.
Even nice to wait there as they have coffee, cold drinks, healthy snacks to munch on & comfortable chairs & tables to wait.
I truly have not had that kind of experience with any other car repair companies.
I just needed a top off of my oil and Collin had me in and out as quick as can be without an appointment! I always have a great experience at the St. Charles Audi Service department, so glad they opened in our town.
My first visit to Audi Exchange St. Charles exceeded my expectations for my A6 10,000 mile service. I was met by my service manager Jason who greeted me on arrival for my 1:00 appointment. Approximately 15 minutes into my appointment I received an email with a video recording of the tech working on my car narrating all that he looked at and the status of those items. This was very cool. It also indicated to me that my car was immediately being worked on. (My 90 minute appointment was actually much shorter) Shortly after Jason joined me in the waiting area to review the check list. He informed me that all that needed to be done was the car wash. Soon after another representative... read full review